What is an Enterprise Cloud Contact Centre?
An enterprise cloud contact centre (ECCC) is a set of cloud-based best-of-breed applications tailored for the needs of large contact centres. The majority of cloud contact centre solutions are flexible, able to be quickly deployed and continually updated with new features and capabilities applied by the vendor.
Enterprise cloud contact centre software solutions allow for rapid adaptation to changing global business needs and multiple deployment environments, scale to efficiently manage bursting up and down and scheduling across thousands of agents, provide critical levels of security, reliability and compliance tools, and integrate with best-of-breed third-party applications through open API frameworks.
A flexible cloud contact centre that can quickly adapt to changing business needs that is also scalable is critical to modern day enterprises, and the experts at IDC agree, stating "The rate of change and innovation of cloud-based products exceeds any innovation cycle of software in history. Therefore, customers must be in alignment with their provider's future direction."
Aspect has long been an award-winning provider of enterprise contact centre solutions. The Aspect Via Platform provides the same level of sophisticated, industry-leading customer engagement and workforce optimisation capabilities, taken to the cloud with enterprise needs in mind.