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Overview

Best-of-breed Cloud Contact Centre and Workforce Optimisation

Built for high availability and business continuity with an industry-leading 99.999% uptime service level agreement (SLA), Aspect Via is a highly scalable and secure cloud contact centre platform with best-of-breed contact management and workforce optimisation applications.

This powerful enterprise cloud contact centre solution is designed to give large businesses the flexibility and agility to evolve, expand and continually improve workforce interactions and customer engagements using advanced features and capabilities such as intelligent inbound routing strategy management, a regulatory compliance hub and omnichannel forecasting and scheduling.

Aspect Via wheel graphic

The Premise Solutions You've Trusted for Years, Now Available in the Cloud

For decades, the market-leading multichannel interaction management capabilities of Aspect® Unified IP® and the Aspect® Workforce Optimization suite have helped drive the success of enterprises around the world.

Now enjoy the same powerful capabilities of these trusted solutions, in addition to the many operational benefits of cloud-based software built with enterprise needs in mind.

Cloud Neutral to Give You Cloud Choice

Enterprise companies have unique requirements for their cloud environments and a cookie-cutter approach simply doesn’t work. That’s why Aspect offers "cloud neutral" deployment of our best-of-breed applications to give you cloud service delivery choice.

Reduce your dependency on IT resources with a reliable, secure enterprise-strength contact centre software solution, deployed in the cloud you prefer—whether it's Amazon AWS, Microsoft Azure, local cloud or a hosted environment. You choose the option that works best for your security, privacy, regulatory and other needs.

Glossary

What is an Enterprise Cloud Contact Centre?

An enterprise cloud contact centre (ECCC) is a set of cloud-based best-of-breed applications tailored for the needs of large contact centres. The majority of cloud contact centre solutions are flexible, able to be quickly deployed and continually updated with new features and capabilities applied by the vendor.

Enterprise cloud contact centre software solutions allow for rapid adaptation to changing global business needs and multiple deployment environments, scale to efficiently manage bursting up and down and scheduling across thousands of agents, provide critical levels of security, reliability and compliance tools, and integrate with best-of-breed third-party applications through open API frameworks.

A flexible cloud contact centre that can quickly adapt to changing business needs that is also scalable is critical to modern day enterprises, and the experts at IDC agree, stating "The rate of change and innovation of cloud-based products exceeds any innovation cycle of software in history. Therefore, customers must be in alignment with their provider's future direction."

Aspect has long been an award-winning provider of enterprise contact centre solutions. The Aspect Via Platform provides the same level of sophisticated, industry-leading customer engagement and workforce optimisation capabilities, taken to the cloud with enterprise needs in mind.