Aspect^® Prophecy^™ VoiceXML IVR Platform: Improve Every Interaction with Your Customers

Overview

An Enterprise-Class IVR Platform with Retail-Like Simplicity

An IVR development platform should be easy to install, manage, and develop upon, without being weighed down by cumbersome business models or inflexible processes. Aspect Prophecy is an industry-leading communications platform that makes it easy for companies to interact with customers in ways that improve service, drive sales, and lower costs.

Aspect Prophecy includes:

• Inbound and outbound IVR call support
• 100% VoiceXML and CCXML compliant, with comprehensive CCXML call control
• Built-in conferencing and call recording
• Built-in TTS voices for US English, US Spanish and several other languages
• Support for third-party ASR and TTS engines via MRCP v1 and v2 (Nuance, LumenVox, Verbio and others)
• Full-featured Provisioning API
• Flexible, scalable SIP-based telephony
• Install in minutes! Download and install the Prophecy platform for free

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Capabilities

From Concept to Customer Faster than Ever—Starting with Powerful Call Control

Built around the world’s most proven Call Control (CCXML) engine, Aspect Prophecy enables your business to intelligently screen, route, transfer and initiate traditional and SIP calls, as well as manage audio conferences.

Aspect Prophecy rigorously adheres to open standards and offers easy-to-use development tools:

• Full W3C standards support
• Web-based application and report management, real-time logger and debugger
• Full-featured, built-in real-time and historical reporting and dashboards
• Flexible Cluster management for resilient, enterprise- and telco-level operations
• Lower total cost of ownership (TCO) by reducing server count, installation complexity and ongoing maintenance

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CXP Pro Package

A Cornerstone of Aspect^® CXP Pro^™

No other solution lets you deploy better IVR services as fast or make changes as easily. Write Aspect Prophecy applications directly in VoiceXML and CCXML, or use Aspect CXP Pro (Prophecy bundled with Aspect^® CXP^™) for an even more robust array of features for the design, development, deployment and reporting of IVR applications.

• Amplify your ROI by using Aspect CXP to provide self-service customer engagement via SMS, web chat, mobile web browsers and social media messaging in addition to your IVR services.
• Tailored to a wide range of developer skill sets and preferences, Aspect CXP enables you to fully customise your customer experience across IVR and digital self-service channels.

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Glossary

What is a Standards-Based IVR?

Aspect Prophecy was built exclusively on open industry standards such as VXML, CCXML, SSML, MRCP and more, meaning that developers use collaborative, consensus-driven processes to facilitate further advances and innovations in the field. The use of non-proprietary IVR standards lowers your costs and frees your developers to work directly with Prophecy protocols, simplifying app development and enabling you to fine-tune our solution to meet your business’ needs. With ongoing support from the Aspect team and our developer-friendly Evolution portal where we offer free product testing and trials, our goal is to facilitate innovation and drive both industry-wide advancements and your company’s success.