The premier enterprise cloud contact centre solution with best-of-breed contact management and workforce optimisation applications, now adds even more capabilities to an already robust set of tools.

Optimised for high availability and business continuity and backed by an industry-leading 99.999% uptime service level agreement (SLA).

Designed to Scale

Best-in-class, enterprise-tier cloud contact centre solution scales to meet the demands of large businesses. Adopt the contact management and workforce optimisation applications you need now; add capabilities as you grow.

Work-from-Anywhere Access

Easy-to-use, browser-based interface enables agents to work from home or on-site as needed.

 

NEW! Improved Mobile UI

Simplified, streamlined smartphone interface mimics the look and feel of the agent desktop to allow agents to manage their schedules remotely.

Omnichannel Forecasting & Scheduling

Gold-standard omnichannel simulation models provide the most accurate forecasting and flexible scheduling across all channels.

 

NEW! Compliance Hub

Centralise and coordinate all enterprise outbound activities across multiple departments or contact centres with compliant outbound campaign management tools to reach more customers at the right time.

NEW! Expanded Deployment Options

Select the public cloud service provider of your choice—Microsoft Azure or the AWS cloud. Seamlessly interface with third-party routers, and more.

 

NEW! Salesforce.com Integration

Agents can access the Aspect Via Engagement Centre widget embedded directly in Salesforce.com, allowing the CRM to be used as each agents' primary interface.

NEW! Simplified Migration

Seamlessly transition all WFM configurations and data from on-premises or hosted systems to the Aspect Via cloud platform, now more easily than ever, with equivalent best-of-breed capabilities.

 

The Aspect Via platform is a world-class, fully-featured cloud contact centre solution with the agility to help large enterprises scale as business needs change, delivering proven, best-of-breed contact management and workforce optimisation capabilities deployed using the cloud provider of your choice.

Talk to an Expert

“What’s really impressive about Aspect Via is how quickly you can deploy a full omnichannel contact centre from scratch. Our contact centre representatives love using Aspect Via, especially the easy to use and intuitive UI. It keeps them on track by providing access to their schedules, team and individual statistics and allows them to self-manage their daily and overall performance.”

- Connor Shaw, Head of Omni-Channel Centre of Excellence, Hoist Finance

 
 
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