Elevate Contact Centre Performance and Customer Outcomes
Aspect Unified IP is a complete, software-based contact centre platform that brings all contact centre solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated superior omnichannel customer experience across voice, email, chat, SMS, IM and social channels.
- A single, powerful contact centre platform gives you unified command and control of your inbound routing strategies and proactive campaigns across the enterprise.
- Real-time and historical reporting provides actionable business intelligence to contact centre leadership to drive smarter decisions.
- CRM connectors provide tight integration with industry-leading CRM applications, bringing the information your agents need into a single, unified dashboard view.
- Flexible deployment options allow you to centrally configure, administer and manage one or multiple Aspect solutions in an on-premises or hosted cloud environment.