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WELCOME TO THE
Aspect Software User Group Association (ASUGA)
Overview
The Aspect Software User Group Association (ASUGA) is a free organisation dedicated to enhancing the user experience through the exchange of information between members, as well as through partnerships with Aspect Software and its business partners.
ASUGA is an independent group of Aspect customers with the goal of helping each other further our knowledge of Aspect products and stay on top of current contact centre trends. We endeavour to:
Member Benefits
There are many benefits of joining ASUGA, such as:
How to Join
Eligibility for membership is available to current, past, and future users of Aspect products and services. ASUGA's focus is on furthering the knowledge of our members, ASUGA is not a sales forum for member companies. We encourage every user of an Aspect Software product to join and get active in ASUGA. Become a Member
Every day brings new opportunities for employees to go above and beyond to resolve a customer's issue, help a teammate, solve a difficult challenge or find new ways to make your organisation a better place to work. That's why Aspect and ASUGA created the GEM Award Program—to recognise and reward individuals who use an Aspect solution to turn good customer interactions into exceptional experiences. LEARN MORE
Nominations are always open. To recognize a GEM at your organisation, nominate here
ASUGA FAQs
Eligibility for membership is limited to companies who use DAVOX/Concerto/Aspect products and services for their business communications needs or have signed contract(s) pending installation. ASUGA's focus is on the furthering the knowledge of our members. ASUGA is not a sales forum for member companies.
We encourage every user of an Aspect Software product to join ASUGA to help us bring likeminded users together and to help share information and ideas between members.
You can call or email individual Board Members directly, or send an email directly to info@asuga.com.
The Board of Directors meetings take place at least once, but normally twice per month. These are generally held via conference call.
Each Director is elected for a term of two years.
ASUGA membership is completely free and open to all users of Aspect solutions. There is no cost to join or participate in ASUGA.
Please refer to the ASUGA Bylaws for full details of the organization.
ASUGA Webinars
Featuring new topics of interest every month, members gain exclusive access to a series of webinars hosted by ASUGA. Recent webinars have featured presentations by organisational leaders and industry experts covering topics related to:
Browse Webinars
ASUGA BOARD OF DIRECTORS
The business and affairs of ASUGA are managed by its Board of Directors. Directors shall be elected by the members at the annual meeting of members of the corporation. Each director shall be elected for a term of two years. No more than two Directors may be employed by the same corporation, partnership or other entity. Regular meetings of the Board of Directors are held at least once per month, at such time and place as shall be determined by the Board. 5 attended members of the total number of Directors shall constitute a quorum for the transaction of business. Directors are expected to attend a minimum of 50% of meetings of the Board, or of a committee of the Board or of the members (excluding excused absences due to work commitments) to remain in position.
Ric Wilson
President / CEO
Ninzi-Connect Software (South Africa)
Thomas Ball
President / Financial
Mercedes-Benz Financial (USA)
Shannon Scott
Administrative Director
JP Morgan Chase (USA)
Shawn Livengood
Website Communications Director
HGS (USA)
Kevin Cardwell
Membership Director
Blackbox (Canada)
Tina George
Wells Fargo (USA)
Joseph Dangelmaier
Website Director
Emmi (USA)
Jason Ecenbarger
Board Member
Hyundai Capital (USA)
Robert Ritter
Comcast (USA
Richard Sandoval
Co-Regional Liason
City of Mesa (USA)
Natalie Robertson
FRHI Hotels & Resorts (Canada)
Dr. Debra Bentson
Kaiser Permanente (USA)
Ann Swift
Social Media Co-Director
Southwest Airlines (USA)
Krysta Koenig
Valley Medical Center (USA)
James Wilson
Best Buy (USA)
Jason Hilliard
Radio Systems Corporation (USA)
de Wuan Roberson
Banner Health (USA)
Rudie van Rensburg
Kaisa Mackie
Amazon (USA)