About this Webinar

With native interaction management, workforce optimization, IVR and digital self-service, Aspect Via is unique in supplying a full set of cloud-based customer service capabilities that can easily integrate into the larger customer-driven enterprise.

Join us for a 30- minute live demo to get a first-hand look at Aspect Via features, capabilities and ease of use. You’ll see:

  • A single customer engagement platform with native IM, WFO and Self-Service capabilities
  • Customizable, role-based interface that provides easy-to-use, streamlined UX for agents, team leads and managers
  • Omni-Channel customer experiences (channel continuity) from self-service to live assistance
  • A common UI for configuration and administration across all capabilities.
  • Shared real-time and historical reporting across all capabilities.

Benefits of a complete cloud customer engagement platform:

  • More engaged agents
  • Improved customer experience
  • Access to new functionality as it becomes available
  • Rapid scalability
  • Comprehensive security
  • Lower operating cost than on premises or hybrid solutions.


Monthly webinars offered at times convenient for time zones around the world. Save your Spot Today!