Multichannel choice, omni-channel experiences
As the path to service takes ever more varied and twisting turns, organizations must expect the unexpected. Usage of new channels and new devices continues to climb, as does customers' willingness – and inclination – to change channels according to their needs. It is imperative that you provide a consistent and seamless cross channel experience when customers engage, inquire, and request service whenever, wherever, and via whatever channel suits them.
Aspect Unified IP simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social channels. It offers multisession contact handling and tight integration with industry leading CRM applications, ultimately helping companies effectively manage and deliver differentiated customer service in light of consumer demand for expanded choices in communication channels.