Get Training. Get Certified. Get Ahead.
One of our most popular programs ever to make an appearance at ACE is BACK for its second year—and better than ever! At ACE 2020, we've made it possible for you to attend sessions on the Aspect U track and the focus track of your choosing.
Aspect offers several different levels of certification for a range of Aspect solutions, enabling you to further your knowledge and apply insights to more challenging scenarios.
Product-specific certification paths enable you to:
Complete the prerequisite courses and come to ACE to attend live training, an exam review workshop and take one of three proctored exams. Choose the certification that is right for you!
ASPECT CERTIFICATION PROGRAMS
Come and get certified at ACE 2020! We will offer Proctored Certification Exams for the Certified Professional Program.
Audience: Supervisors, Managers, Functional Administrators, SME’s, IT/System Administrators, Application Analysts, and Team Leads.
IMPORTANT: Individuals that want to take the exam must complete the prerequisites for the learning track (~40 hours). These classes are included with the Aspect learning subscription. For more information please visit the Aspect Certifications Page or Email our ACE 2020 Education Expert, Pam Fraser firstname.lastname@example.org
Course: Outbound Voice Fundamentals
Course: Working with CXP Objecting * Developing Mobile-Web Applications * Advanced Concepts in Aspect CXP
Courses: Superstate Shrinkage * AutoRun * Employee Datacenter * Aspect Workforce Optimization * Aspect Workforce Optimization Planning
BENEFITS OF ASPECT U AT ACE 2020
* An exam fee of $105 can be added on to your registration when you purchase your ACE 2020 pass, or you can use your exam voucher from the ACE 2019 Master Program class participation.
Saturday and Sunday, Sept 12-13 9:00am-4:00pm
Monday, Sept. 141:00-4:30pm
Path 1: Aspect Unified IP Outbound Voice Features
In Outbound Voice Essentials, participants will learn how to configure and utilize outbound voice in a Unified IP and Advance List Management environment to leverage parameters and features to help get the most from your outbound campaigns. Topics that will be covered are as follows, but not limited to:
Path 2: Advance Concepts in Aspect CXP
In this upper-level CXP course, participants will learn how to employ advanced concepts in the development of CX applications. These concepts will fall into three major categories pertaining to IVR development, application logic, and application integration with third-party entities. Specific details regarding what these topics entail include, but are not limited to, the following:
In addition to learning what the aforementioned topics entail, students will also have the opportunity to practice their application in a lab environment. Given the nature of this course, however, they must have a firm understanding of how to develop, test, and troubleshoot their applications both in the voice and text channel prior to enrolling. Basic and intermediate CX topics will not be covered.
Path 3: Aspect Workforce Management Configuration and Administration Essentials
This course examines the “behind the scenes” setup that affects all aspects of forecasting, scheduling, tracking, reporting, and managing employees within Workforce Management. This hands-on training provides the ability for the users to maintain the Workforce Management configuration for their site. Topics covered in this class includes, but is not limited to:
Set up new or edit existing forecast groups, staff groups, and routing sets to mirror ACD routing at their site.
You will have 3 opportunities to take your exam. Each exam will be offered during an ACE breakout block, and will take up to four hours to complete. You will select an exam date in the registration tool. This can be modified through Aug 15, 2020.
Exam Option 1 – Tuesday, September 15. Starting time: 1pmExam Option 2 – Wednesday, September 16. Starting time: 1pmExam Option 3 – Thursday, September 17. Starting time: 9:15am
* The exam fee is $105 – you can purchase with your ACE pass or use a voucher from the ACE 2019 Master Program class completion.
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