ACE 2020 Agenda

 

General attendees please plan to arrive at ACE 2020 on Monday, September 14th by 1:00 pm to take full advantage of the complimentary pre-conference workshops. Please plan your departures for Thursday, Sept 17th after our final breakout session. We’ll end at 11:30am.

Aspect U Participants are invite to attend live training on Saturday, September 12th and Sunday, September 13th. Space is limited and registration is required. See the Aspect U program details on how sign up for Aspect U at ACE 2020. If you elect to take your proctored exam on Thursday, Sept 17th you will be excused at 1:15pm. Please plan your departure accordingly.

 

 

Agenda-At-A-Glance | Aspect U | Call For Speakers OPEN


The Breakout Tracks

TRACK 1
BEST PRACTICES & TIPS AND TRICKS

Ideal for: Hands-on Administrators, Supervisors, and Team Leads

Best practices, troubleshooting, and how-to sessions designed to help improve your understanding of the core functionality of your Aspect solution. Our product experts will provide the tools and techniques to help you improve the overall performance of your system. You’ll walk away with new skills that will help you meet your desired business outcomes.

TRACK 2
INDUSTRY INSIGHTS AND DIRECTION

Ideal for:Business and Industry Leaders

Acquire knowledge from industry experts and thought leaders and other Aspect customers. Sink your teeth into topics including the Aspect product roadmap, current trends in the call center and customer experience industry, and breaking trends on the horizon. These sessions are designed to help future-proof your business and set you up for success.

TRACK 3
MASTERY AND EXCELLENCE

Ideal for: Developers, Analysts, and IT Specialists + anyone that has the desire to pursue an Aspect Certification

The stability and performance of your platform is key to the success of your call center. These sessions will dive deep into the technical side of your business. Architects, Developers and Aspect education experts will discuss APIs, system security, solution architecture, customizations, integrations and much more.

TRACK 4
CHANNEL AND PARTNER FOCUS*

Ideal for: Channel Partners, Service Providers and Strategic Alliance Partners
*Must be an Aspect partner in good standing to attend these sessions

Session will focus on best practices and how-to leverage your partnership with:​ Partner Enablement and Support​ Sales and Business Development​ Co-Marketing​ Program Engagement​


AGENDA AT-A-GLANCE

 

Agenda times and speakers subject to change. Please check back often for updates. 

 

10:00 am – 8:00 pm Registration
1:00 pm – 4:30 pm
Customer Input Forums 
Aspect U - Certified Professional Review Sessions
5:00 pm – 6:00 pm
ASUGA Pre-event Cocktail Party
6:00 pm – 8:00 pm Opening Night Reception
8:00 am – 9:00 am Breakfast
8:00 am – 6:00 pm Registration & Information
9:00 am – 9:15 am Opening Remarks
9:15 am – 10:00 am Aspect General Session
10:00 am – 10:30 am Break
10:30 am – 11:30 am ACE Keynote | Why Should I Love You? Creating Enduring Loyalty In A Connected World.
Alex Hunter, Loyalty and Brand Expert, Former Head of Digital for the Virgin Group | LEARN MORE
11:30 am – 1:00 pm WIT Luncheon & General Lunch
1:00 pm – 2:00 pm Break Out Rotation 1
2:00 pm – 2:20 pm Break
2:20 pm – 3:20 pm Break Out Rotation 2
3:20 pm – 3:40 pm Break
3:40 pm – 4:40 pm Break Out Rotation 3
4:40 pm – 5:00 pm Break
5:00 pm – 5:40 pm Break Out Rotation 4
5:40 pm – 7:00 pm Expo Reception
7:00 pm Attendee Free Night
8:00 am – 9:00 am Breakfast
8:00 am – 6:00 pm Registration & Information
9:00 am – 9:15 am Welcome Back and Remarks
9:15 am – 10:15 am How The Changing Nature of Contact Center Work Can Impact You + 2021 Early Predictions
Featuring guest speaker Kate Leggett, VP, Principal Analyst Serving Application Development & Delivery Professionals | LEARN MORE
10:15 am – 10:35 am Break
10:35 am – 11:30 am Aspect Product Roadmap
11:30 am – 1:00 pm General Lunch & Partner Celebration Lunch
1:00 pm – 2:00 pm Break Out Rotation 5
2:00 pm – 2:20 pm Break
2:20 pm – 3:20 pm Break Out Rotation 6
3:20 pm – 3:40 pm Break
3:40 pm – 4:40 pm Break Out Rotation 7
4:40 pm – 5:00 pm Rotate to Awards Ceremony - refreshments will be served
5:00 pm – 6:00 pm Awards Ceremony
7:30 pm – 9:30 pm Party | Location TBD
8:00 am – 9:00 am Breakfast
8:00 am – noon Information
9:00 am – 9:15 am Expo Raffle drawing in the Expo Theater  
9:20 am – 10:20 am Break Out Rotation 8
10:20 am – 10:40 am Break
10:40 am – 11:30 am Break Out Rotation 9
11:30 am – 12:15 pm End (Grab and Go Lunch)
Denotes available times for proctored exams.

SHARE YOUR STORY AT ACE 2020: CALL FOR SPEAKERS

Visit our Call for Speakers page for information on how YOU can join the spotlight as a featured speaker at ACE 2020.


MEET THE PRODUCTION CREW AT ACE 2020


Check back in May 2020 to schedule your complimentary behind-the-scenes 1:1 session with an Aspect expert on workforce management, self-service, or interaction management.