The Inner Circle Guide to Workforce Optimization

The Inner Circle Guide to Workforce Optimization

The need to improve quality, customer satisfaction and agent engagement are not uncommon challenges. Workforce optimization (WFO) helps organizations that are looking to improve agent skills and experience, increase quality interactions, improve customer experience, reduce the cost of service through efficiency and more. Contact Babel’s Inner Circle Guide to Workforce Optimization provides a detailed and definitive view of the reality of the implementing WFO technologies and a view on what the future holds.

Read this guide to better understand:

  • How WFO helps remote workers succeed — pg. 41
  • How WFO can help reduce cost of service for contact centers — pg. 76
  • How omnichannel is changing WFO — and the challenges digital channels present and how WFO can help — pg. 144
  • What the future of WFO looks like — pg. 168

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