Help your customers help themselves with powerful interactive voice response (IVR) applications.
IVR is an efficient tool for inbound inquiries, as well as common outbound notifications like appointment reminders, with the ability to collect customer responses and facilitate a two-way dialogue when needed. With our IVR solutions, you can give customers access to the right information, at the right time, by strategically automating common customer interactions.
Integrated text-to-speech (TTS) gathers customer information and matches it with data from back office systems to dynamically fulfill customer inquiries or requests in a personalized and effective manner. Speech technologies open the door for businesses to offer a broader range of voice applications, eliminating the constraints dictated by standard touch-tone IVR system applications. Enable your contact center to deliver a better experience, while increasing customer adoption of your voice self-service application.
When IVR interactions require agent assistance to resolve a more complex issue, our IVR solutions seamlessly route the customer to the appropriate agent, providing real-time preview and context prior to the interaction that empowers agents with useful information and reduces customer frustration.
Aspect Advanced Voice Portal (AVP) provides a powerful, 100% standards-based platform for deploying IVR applications on-premise, in The Aspect Cloud or via hybrid deployment, and our Aspect CXP platform enables IVR and additional channels that extend your contact center’s self-service capabilities. Our IVR solutions are available for deployment on-premises, within The Aspect Cloud or as a hybrid of the two. Aspect can help create highly customized IVR applications that empower customers and streamline specific business cases.