High performance, highly dependable cloud hosting architecture for your contact center.
Aspect has over a decade of experience creating cloud hosting architectures that are high performance and highly dependable. Cloud deployment makes it easy to deliver a customer experience that has the agility to respond quickly to changing customer demands while controlling your overall costs, making it easier to retain customers and stay competitive in today’s business climate.
Deployment via the Aspect Cloud:
- Lowers upfront costs while streamlining maintenance and upgrades
- Supports integrations between CRM, self-service and your contact center that drive truly personalized interactions that differentiate your business
- Helps your self-service applications and live agents deliver first-contact resolution – making your customer experience vision a reality
You can rely on our carrier-grade architecture to host your entire contact center solution, including customer self-service and workforce optimization, or provide expert help with any one component. The Aspect Cloud was architected from the ground up with awareness of the massive growth potential of the cloud, to insure that its capacity and infrastructure requirements (such as power and cooling) provide our customers the ability to scale. Our platforms are deployed on completely redundant, geographically dispersed hosting facilities throughout North America, Europe and Asia:
We keep customer data secure by supporting SSL encrypted IP sessions, encrypted call initiation, and RADIUS authentication. Unique among hosting companies, the Aspect Cloud has achieved compliance with the Payment Card Industry (PCI) Data Security Standard, Service Provider Level 3 and can help you maintain compliance with HIPAA. To ensure this security, we also contract with third parties to perform daily vulnerability scans.
Our cloud-based deployment options allow your business to leverage up-to-date solutions without bearing the burden of significant upfront capital or additional IT investments, implement comprehensive cloud-based interaction management and workforce optimization technologies including inbound, outbound and blended voice interactions, enjoy peace of mind with total redundancy and no single point of failure – backed by our world-class uptime service-level agreement.
Cloud-based, cloud-optimized or hybrid deployment options are available via Aspect Hosted, our Aspect® Zipwire Service™ (cloud contact center solution), Aspect® Outbound Cloud powered by LiveVox™, Aspect® Unified IP® 7.3, Aspect CXP™ self-service solutions, and Aspect® Workforce Management In the Cloud (WFMC).