Cloud Contact Center Solutions
CONTACT CENTERS ARE MOVING TO THE CLOUD
Businesses are increasingly recognizing the compelling advantages of moving contact center infrastructure to the cloud as they seek competitive advantages in customer satisfaction and retention while still controlling overall costs. The cloud streamlines the process of providing modernized, up-to-date service to customers, personalizing service to meet their preferences and demands, in addition to providing the advantages of cost, reliability and flexibility.
ASPECT PROVIDES MANY WAYS TO GET YOU THERE!
The Aspect Cloud offers contact center solutions that have been purpose-built to bring you the simplicity and operational advantages of the cloud. Aspect Cloud-based contact center deployment options allow your business to leverage up-to-date solutions without bearing the burden of significant upfront capital or additional IT investments, implement comprehensive cloud-based interaction management and workforce optimization technologies including inbound, outbound and blended voice interactions, enjoy peace of mind with total redundancy and no single point of failure.
The Aspect Cloud is flexible, reliable and gives you several options for deploying your customer contact solution:
Our Aspect® Zipwire™cloud contact center solution is a flexible, easy-to-deploy option with inbound, outbound, hybrid and multi-channel capabilities. The Zipwire cloud contact center integrates with our omni-channel self-service and cloud-based workforce management solutions and offers user-friendly agent and supervisor desktops, CRM integration, analytics and many more features with all-in-one flexible pricing and the reliability of the Aspect Cloud.
Aspect® Hosted allows you to selectively adopt market-leading multi-channel interaction management Aspect Unified IP 7.3 and Aspect EQ Workforce Optimization (including Aspect EQ Back Office, Aspect Schedule Attendant, and Aspect Mentor) solutions essential for driving profitable results. Modernize or add functionality to your contact center and ensure proactive outreach compliance without bearing the burden of significant additional, up-front capital and IT investment.
How a Cloud Contact Center Keeps Pace with Changing Customer Demands
Is Cloud Revolutionizing the Banking Industry with Omni-Channel Service
Businesses are Plugging into the Cloud Contact Center - Will Yours?
When Contact Center Needs Burstability, The Cloud Saves the Day
Your Customers Want Omni-Channel Service—How Are You Adapting?