Cloud Contact Center Solutions


Businesses are increasingly recognizing the compelling advantages of moving contact center infrastructure to the cloud as they seek competitive advantages in customer satisfaction and retention while still controlling overall costs. The cloud streamlines the process of providing modernized, up-to-date service to customers, personalizing service to meet their preferences and demands, in addition to providing the advantages of cost, reliability and flexibility.


The Aspect Cloud offers contact center solutions that have been purpose-built to bring you the simplicity and operational advantages of the cloud. Aspect Cloud-based contact center deployment options allow your business to leverage up-to-date solutions without bearing the burden of significant upfront capital or additional IT investments, implement comprehensive cloud-based interaction management and workforce optimization technologies including inbound, outbound and blended voice interactions, enjoy peace of mind with total redundancy and no single point of failure.

The Aspect Cloud is flexible, reliable and gives you several options for deploying your customer contact solution:

Interaction Management

Our Aspect® Zipwirecloud contact center solution is a flexible, easy-to-deploy option with inbound, outbound, hybrid and multi-channel capabilities. The Zipwire cloud contact center integrates with our omni-channel self-service and cloud-based workforce management solutions and offers user-friendly agent and supervisor desktops, CRM integration, analytics and many more features with all-in-one flexible pricing and the reliability of the Aspect Cloud.

Workforce Optimization

Aspect® Hosted allows you to selectively adopt market-leading multi-channel interaction management Aspect Unified IP 7.3 and Aspect EQ Workforce Optimization (including Aspect EQ Back Office, Aspect Schedule Attendant, and Aspect Mentor) solutions essential for driving profitable results. Modernize or add functionality to your contact center and ensure proactive outreach compliance without bearing the burden of significant additional, up-front capital and IT investment.

Proactive Engagement Suite

Aspect® Outbound Cloud powered by LiveVox is a compliant, multi-tenant outbound cloud contact center solution that scales easily and provides advanced disaster recovery capabilities.

Deployment Options

The Aspect Customer Experience Platform (CXP) self-service suite extends your cloud contact center solution with robust omni-channel capabilities and ensures a seamless transition between self-service and your live agents.

Developer Tools

Aspect® Workforce Management in the Cloud extends our cloud-based contact center solutions with powerful forecasting, scheduling and tracking tools.


How a Cloud Contact Center Keeps Pace with Changing Customer Demands

Is Cloud Revolutionizing the Banking Industry with Omni-Channel Service 

Businesses are Plugging into the Cloud Contact Center - Will Yours?

When Contact Center Needs Burstability, The Cloud Saves the Day

Your Customers Want Omni-Channel Service—How Are You Adapting? 

Call or Chat

Want to learn more? Call our sales team at 1-888-547-2481 (North America, click here for a global locations list) or click on the button below to chat.



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