Cloud Contact Center Solutions

CONTACT CENTERS ARE MOVING TO THE CLOUD

Businesses are increasingly recognizing the compelling advantages of moving contact center infrastructure to the cloud as they seek competitive advantages in customer satisfaction and retention while still controlling overall costs. The cloud streamlines the process of providing modernized, up-to-date service to customers, personalizing service to meet their preferences and demands, in addition to providing the advantages of cost, reliability and flexibility.

ASPECT PROVIDES MANY WAYS TO GET YOU THERE!

Aspect offers contact center solutions that have been purpose-built to bring you the simplicity and operational advantages of the cloud. Aspect cloud contact center deployment options allow your business to leverage up-to-date solutions without bearing the burden of significant upfront capital or additional IT investments, implement comprehensive cloud-based call center and workforce optimization technologies including inbound, outbound and blended voice interactions, enjoy peace of mind with total redundancy and no single point of failure.

Aspect gives you a complete set of flexible, reliable cloud options for deploying your customer contact solutions.

Option 1

Aspect Via is the only Customer Engagement Center that rallies the entire enterprise in service of the customer by eliminating barriers that divide departments and fragment work flows. Native Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities, along with a common user interface (UI) for configuration and administration and shared real-time and historical reporting, comprise a SaaS offering tailor made for the cloud.

Option 2

Our Aspect® Zipwire®cloud contact center solution is a flexible, easy-to-deploy option with inbound, outbound, hybrid and multi-channel capabilities. The Zipwire cloud contact center integrates with our omni-channel self-service and cloud-based workforce management solutions and offers user-friendly agent and supervisor desktops, CRM integration, analytics and many more features with all-in-one flexible pricing and the reliability of the Aspect Cloud.

Option 3

Aspect® Hosted allows you to selectively adopt market-leading multi-channel interaction management Aspect Unified IP 7.3 and Aspect EQ Workforce Optimization (including Aspect EQ Back Office, Aspect Schedule Attendant, and Aspect Mentor) solutions essential for driving profitable results. Modernize or add functionality to your contact center and ensure proactive outreach compliance without bearing the burden of significant additional, up-front capital and IT investment.

Option 4


The Aspect Customer Experience Platform (CXP) self-service suite extends your cloud contact center solution with robust omni-channel capabilities and ensures a seamless transition between self-service and your live agents.

Option 5

Aspect® Workforce Management in the Cloud extends our cloud-based contact center solutions with powerful forecasting, scheduling and tracking tools.

Option 6

Aspect® Performance Management in the Cloud extends our cloud-based contact center solutions with the power to discover employee and contact center operational challenges and achievements.

RELATED ARTICLES


Seven Questions to Ask Before Selecting a Cloud Call Center Solution

Top FAQs of Companies Pondering a Cloud Call Center Migration

How a Cloud Contact Center Keeps Pace with Changing Customer Demands

Is Cloud Revolutionizing the Banking Industry with Omni-Channel Service

Businesses are Plugging into the Cloud Contact Center - Will Yours?

When Contact Center Needs Burstability, The Cloud Saves the Day

Your Customers Want Omni-Channel Service—How Are You Adapting?

 

What is a Cloud Contact Center?

A cloud contact center is software as a service (SaaS) that is deployed, stored and specifically architected for the cloud as defining characteristics. As multi-tenant software, It is able to be quickly deployed and is always up-to-date with new updates automatically applied out by the vendor.

Cloud contact centers are flexible: able to quickly adapt to changing business needs, scalable to more easily support bursts in traffic for seasonality and integrate with third party applications through open API frameworks.