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Aspect Customer Experience Check Data Sheet

The Aspect Customer Experience Check service uses a simulation process to replicate customer interaction with customer engagement systems and validates that they are performing optimally. Health checks can be scheduled as needed – start of business, hourly, peak business timeframes– for voice, web, out dials, email, fax and voicemail to ensure systems are available and performing as expected.
Date: 10/14/2014       


Aspect Unified IP 7.3

Aspect Unified IP 7.3 makes it easier for companies to enhance the customer experience, improve productivity and streamline operations – all while lowering total cost of ownership.
Date: 8/21/2014       


Aspect Hosted Data Sheet

Aspect’s solutions offer the advantage of unified technologies with inherent support for a flexible deployment models. With cloud- based Aspect Hosted, you can selectively adopt market-leading multichannel interaction management and workforce optimization products essential for driving profitable results.
Date: 8/21/2014       


Aspect Unified IP - Consent-based Routing for Outbound Wireless Contact

Aspect Unified IP 7.3 brings a new variant of Aspect Unified IP called Agent Initiated Contact which makes it easier for companies to comply with TCPA regulations for outbound contact to wireless devices which to ensure compliant outreach, improve productivity and streamline operations – all while lowering total cost of ownership
Date: 8/21/2014       


Aspect Outbound Cloud – Compliance Suite Brochure

The pattern across industries is for regulations to increase, not lessen, and the cost of compliance has never been greater. Aspect Outbound Cloud powered by LiveVox helps clients manage compliance and align their strategies to the evolving requirements imposed from various regulatory agencies like the CFPB, FTC and FCC.
Date: 8/21/2014       


Aspect Outbound Cloud – Private VoIP-Cloud Brochure

Aspect Outbound Cloud powered by LiveVox takes a new approach to contact center networks and switching. The Private VoIP Cloud has substantial capabilities that remove long-standing operational constraints for the multi-site, multi-shore contact center.
Date: 8/21/2014       


One to One Contacts Case Study

OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Date: 7/7/2014       


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