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Moxie Crocs Case Study

Crocs implemented Moxie’s Knowledge and Live Chat with an aim to refine its operations. The solution was selected to simplify existing processes and provide customers with greater flexibility.
Date: 11/17/2014       


Moxie Nationwide Case Study

Nationwide adopts Live Chat to improve customer experience and increase revenue. Nationwide concluded that agent assisted service via rules-based proactive chat invitations was the best way to decrease abandonment rates, increase customer satisfaction, and add significant revenue from specialty insurance customers.
Date: 11/17/2014       


Aspect Augmented Chat

Aspect Augmented Chat gives customers one-click access to your contact center, intelligently routing the customer to your contact center agents best qualified to help based on the context of the interaction, continuing the path to resolution seamlessly with voice, text and multimedia sharing options, including photos and video.
Date: 11/14/2014       


Aspect Callback Mobile

Aspect Callback Mobile makes businesses start the interaction on the right foot by pre-qualifying the customer when switching from mobile self-service to live service and offering a convenient callback feature instead of forcing them to go through your IVR.
Date: 11/13/2014       


Aspect InQueue Self-Service

Aspect InQueue Self-Service makes the best use of your customers’ callback hold time by providing them with an option to resolve the call through mobile self-service while securing their place in the callback queue.
Date: 11/13/2014       


Aspect Proactive Mobile

Aspect Proactive Mobile lets companies send notifications or reminders – and combine them with a rich mobile interface to turn the outbound outreach into a productive interactive dialog.
Date: 11/13/2014       


Aspect RTC Platform

The Aspect RTC Platform enhances your website and mobile customer care apps with real-time communication including audio, video, co-browsing, on-screen drawing and much more to increase customer satisfaction and contact center efficiency.
Date: 11/13/2014       


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