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STD Multiopción Case Study

This case study shows how STD Multiopción incorporates Aspect Social for integrated management of its customers’ social networks.
Date: 3/18/2014       


Trupanion Case Study

A leading provider of pet insurance in North America finds Aspect’s hosted solution allows them to fulfill their motto: “customer preferences first.”
Date: 1/29/2014       


CVS Pharmacy Case Study

America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Unified IP and Workforce Optimization.
Date: 12/18/2013       


Cloud Options from Aspect Data Sheet

Cloud deployment options from Aspect allow your businesses to focus more on your customers and less on your contact center and enterprise infrastructure. Aspect can provide access to a convenient cloud-based platform, install our software on premise, or put together a hybrid solution. Deploy your automated contact center with our globally-accessible cloud network and enjoy a scalable hosted solution that’s flexible enough to quickly adapt as your business needs change.
Date: 10/31/2013       


Deployment Flexibility

Deployment and Managed Services options from Aspect allow your businesses to focus more on your customers and less on your contact center and enterprise infrastructure. Aspect can deploy your automated contact center with our globally accessible cloud network so you can enjoy a scalable hosted solution that’s flexible enough to quickly adapt as your business needs change.  Because Aspect deploys the exact same Aspect applications and platforms in our hosting cloud as are available to you on your premises, you have the ability to deploy on premise, on demand in our cloud, or put together a hybrid solution of the two. Aspect can manage contact center infrastructure without increasing hardware, headcount or IT investment. Simply tell us how hands-on, or hands-off, you’d like us to be with your management and support.
Date: 10/28/2013       


Aspect Unified IP with Campaign Optimization Data Sheet

Aspect unified IP with campaign optimization bolsters proactive contact, collections and telemarketing strategies by enabling companies to develop, deploy and analyze contact strategies that significantly improve contact performance.
Date: 10/28/2013       


Aspect Unified Communications and Collaboration Data Sheet

Empower the enterprise with the technology for communications-enabled business processes, breaking through the silos to enable everyone, within the contact center and throughout the enterprise, to easily engage in customer interactions. Unified communications describes the convergence between enterprise information technology applications and communications solutions, which includes unified messaging, collaboration and interaction systems. Aspect can help you empower your agnts to reach out across the enterprise, find the most qualified available expert to help with a specific customer need, and connect with that person in real time.
Date: 10/23/2013       


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