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One to One Contacts Case Study

OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Date: 7/7/2014       


Speech Analytics: It’s all About Statistics

Taking maximum advantage of speech analytics technology requires a decision to be made on which of the two approaches should be taken: phonetics or LVCSR.
Date: 6/27/2014       


RR Cobrança

Debt recovery company maximizes revenue opportunities, reduces delinquencies and minimizes entry errors with Aspect’s integrated contact center software.
Date: 6/10/2014       


Anglian Water Case Study

This Anglian Water case study details how Aspect implemented Aspect Proactive Engagement Suite to provide proactive notifications and improve operational efficiency for England’s largest water company.
Date: 4/29/2014       


Aspect CRM Connectors Data Sheet

The Aspect CRM Connectors solution links CRM data to contact center interactions, giving agents quicker access to customer information when and how they need it. The result is a single integrated agent desktop solution that successfully empowers contact center with the data required to meet today’s growing demand for remarkable customer experiences.
Date: 4/18/2014       


STD Multiopción Case Study

This case study shows how STD Multiopción incorporates Aspect Social for integrated management of its customers’ social networks.
Date: 3/18/2014       


Trupanion Case Study

A leading provider of pet insurance in North America finds Aspect’s hosted solution allows them to fulfill their motto: “customer preferences first.”
Date: 1/29/2014       


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