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Contact Center Capabilities Assessment eBook (abridged)

This preview version of the full eBook (available for download upon completion of the capabilities self-assessment) features excerpted pages highlighting examples of the benchmark data we collected from 300+ businesses about their contact center capabilities and objectives.
Date: 9/28/2016       

Aspect Via – Customer Engagement Center Brochure

Aspect Via is designed as an all-in-one, all cloud Customer Engagement Center with everything companies need to deliver great customer experiences — and win the hearts and minds of consumers.
Date: 9/21/2016       

Aspect CallMe Data Sheet

Aspect CallMe lets customers get connected with the right customer service agent by sending “Call Me” as an SMS text message to the same toll-free number customers would otherwise call.
Date: 7/1/2016       

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       

ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       

Aspect Prophecy 16 White Paper

Aspect Prophecy delivers speech-driven, self-service and outbound interactive voice response (IVR) messaging, unified communications and innovative SIP applications.
Date: 5/26/2016       

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       

Results 1 - 7 of about 139
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