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Aspect Hosted Architecture

The Aspect Hosted infrastructure is architected to ensure system availability to support your business initiatives – keeping your contact center solutions up and running despite unplanned interruptions.
Date: 4/21/2016       


City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       


Radio Systems Corporation

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       


Improving Human-Services and Citizen Engagement through Mobile and Self Service Solutions-DS

Improving Human-Services and Citizen Engagement through Mobile and Self Service Solutions
Date: 2/22/2016       


Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       


Customer Self-Service on Facebook Messenger Data Sheet

Unlock the full potential of Facebook Messenger as a self-service channel, backed with contact center integration for agent-assisted service when needed.
Date: 2/16/2016       


SMS Over Toll-Free Numbers Data Sheet

By SMS-enabling your toll-free number (TFN), customers can reach you via voice or text – on the same number. Learn how this can enhance your customer service.
Date: 2/16/2016       


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