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Moxie Nationwide Case Study

Nationwide adopts Live Chat to improve customer experience and increase revenue. Nationwide concluded that agent assisted service via rules-based proactive chat invitations was the best way to decrease abandonment rates, increase customer satisfaction, and add significant revenue from specialty insurance customers.
Date: 11/17/2014       


Moxie Crocs Case Study

Crocs implemented Moxie’s Knowledge and Live Chat with an aim to refine its operations. The solution was selected to simplify existing processes and provide customers with greater flexibility.
Date: 11/17/2014       


Aspect Augmented Chat

Aspect Augmented Chat gives customers one-click access to your contact center, intelligently routing the customer to your contact center agents best qualified to help based on the context of the interaction, continuing the path to resolution seamlessly with voice, text and multimedia sharing options, including photos and video.
Date: 11/14/2014       


Aspect Social Self-Service

Aspect Social Self-Service offers a convenient self-service option for customers. With multi-lingual natural language support and response times of seconds, consumers can enjoy a whole new dimension of service convenience never experienced before, without losing the human touch when needed.
Date: 11/13/2014       


Aspect InQueue Self-Service

Aspect InQueue Self-Service makes the best use of your customers’ callback hold time by providing them with an option to resolve the call through mobile self-service while securing their place in the callback queue.
Date: 11/13/2014       


Aspect RTC Platform

The Aspect RTC Platform enhances your website and mobile customer care apps with real-time communication including audio, video, co-browsing, on-screen drawing and much more to increase customer satisfaction and contact center efficiency.
Date: 11/13/2014       


Aspect Text2IVR

Aspect Text2IVR lets the customer enter free-form data such as name, address and other information that is hard to recognize for speech recognition systems via the convenient channel of SMS. All this while interacting with the IVR – enabling faster and more accurate data exchange.
Date: 11/13/2014       


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