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Public Safety and Citizen Engagement through Mobile Technology

Government agencies must embrace new methods of communicating with their constituents. This is especially true in times of disaster.
Date: 1/12/2016       


Lead Generation Professional Services Company Case Study

Company sees 40% more sales appointments confirmed after implementing Aspect Zipwire.
Date: 12/14/2015       


Pharos Innovations Case Study

Pharos helps healthcare organizations deliver the best possible outcomes for patients using Aspect CXP for self-service health reporting and communication.
Date: 9/29/2015       


Maintaining Customer Experience Continuity

Here’s how to ensure a seamless transition from self-service to agent assistance, even including hands-on help.
Date: 9/21/2015       


Q&A: What You Need to Know About WebRTC

What if you could be in the right place at the right time, available to give your customers the help they need directly from your mobile app or website? Believe it or not, it’s easier than you think. You’ve probably heard of WebRTC, but do you know why this technology should be a part of your integrated contact center strategy?
Date: 9/15/2015       


Interactive-Text-Response-SS.pdf

The popularity of text channels underscores how enterprises must embrace consumer technologies in customer communications.
Date: 8/11/2015       


Aspect Prophecy Brochure

Aspect Prophecy is an industry-leading, multi-tenant communications platform that makes it easy for service providers to deploy an OEM solution that drives revenue with differentiated, enhanced services.
Date: 6/30/2015       


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