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Aspect Hosted Architecture

The Aspect Hosted infrastructure is architected to ensure system availability to support your business initiatives – keeping your contact center solutions up and running despite unplanned interruptions.
Date: 4/21/2016       

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       

Radio Systems Corporation

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       

Improving Human-Services and Citizen Engagement through Mobile and Self Service Solutions-DS

Improving Human-Services and Citizen Engagement through Mobile and Self Service Solutions
Date: 2/22/2016       

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       

Customer Self-Service on Facebook Messenger Data Sheet

Unlock the full potential of Facebook Messenger as a self-service channel, backed with contact center integration for agent-assisted service when needed.
Date: 2/16/2016       

SMS Over Toll-Free Numbers Data Sheet

By SMS-enabling your toll-free number (TFN), customers can reach you via voice or text – on the same number. Learn how this can enhance your customer service.
Date: 2/16/2016       

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Chat with an Aspect Sales representative.

This chat service puts you in touch with an Aspect Sales representative who can answer your questions about our products, services and next generation customer contact solutions.

Support inquiries: Technical assistance for our products is available through our customer support portal or, if you prefer to speak with someone live, here is the link to the list of support phone numbers.

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