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Concierge Contact Center Case Study

Concierge Contact Center finds reliability and scalability in the Aspect Cloud with Zipwire.
Date: 5/8/2015       


Helm Bank Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 5/4/2015       


TeleTech Case Study

Leading provider of customer experience, engagement and growth solutions embraces the mobile enhancements and user interface of Aspect WFO.
Date: 5/1/2015       


Moxie Crocs Case Study

Crocs implemented Moxie’s Knowledge and Live Chat with an aim to refine its operations. The solution was selected to simplify existing processes and provide customers with greater flexibility.
Date: 11/17/2014       


Moxie Nationwide Case Study

Nationwide adopts Live Chat to improve customer experience and increase revenue. Nationwide concluded that agent assisted service via rules-based proactive chat invitations was the best way to decrease abandonment rates, increase customer satisfaction, and add significant revenue from specialty insurance customers.
Date: 11/17/2014       


Aspect Augmented Chat

Aspect Augmented Chat gives customers one-click access to your contact center, intelligently routing the customer to your contact center agents best qualified to help based on the context of the interaction, continuing the path to resolution seamlessly with voice, text and multimedia sharing options, including photos and video.
Date: 11/14/2014       


Aspect InQueue Self-Service

Aspect InQueue Self-Service makes the best use of your customers’ callback hold time by providing them with an option to resolve the call through mobile self-service while securing their place in the callback queue.
Date: 11/13/2014       


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