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Maintaining Customer Experience Continuity

Here’s how to ensure a seamless transition from self-service to agent assistance, even including hands-on help.
Date: 9/21/2015       

Q&A: What You Need to Know About WebRTC

What if you could be in the right place at the right time, available to give your customers the help they need directly from your mobile app or website? Believe it or not, it’s easier than you think. You’ve probably heard of WebRTC, but do you know why this technology should be a part of your integrated contact center strategy?
Date: 9/15/2015       


The popularity of text channels underscores how enterprises must embrace consumer technologies in customer communications.
Date: 8/11/2015       

Aspect Hosted Security Data Sheet

Aspect uses state-of the-art security best practices and advanced tools to secure your applications and manage regulatory compliance so you can incorporate Aspect Hosted with confidence.
Date: 6/26/2015       

Quality Management with Actionable Results

Quality Management is an essential component of every contact center. It’s just a question of how fully you implement a quality program. This whitepaper explains the fundamentals of quality management and gives you a list of best practices that have been developed over years of experience.
Date: 6/2/2015       

Aspect Zipwire Cloud Contact Center Solution: 11 Key Advantages

The flexibility of the cloud makes it easier than ever before to deploy a contact center solution that provides a world-class customer experience across self-service and agent-assisted channels. Aspect Zipwire’s reliable cloud delivery brings these benefits to you – and much more. The combination of our market-leading capabilities and history of contact center expertise puts Aspect Zipwire in a class by itself.
Date: 6/1/2015       

Seven Critical Capabilities to Demand from Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud.
Date: 6/1/2015       

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