Our Approach

THE COMMUNITY of Aspect Professional Services helps you take your customer experiences to the next level by turning your technology investments into powerful enterprise business solutions that ensure your business seamlessly aligns people, processes and data sources. We build seamlessly connected, best-in-class solutions for some of the world’s leading brands, who rely on us to deliver remarkable experiences for their customers.

Recent Blog Posts
9/26/2016

O agente descartável

Cerca de quatro meses atrás, estas duas palavras surgiram na minha cabeça: “agente descartável”. Foi durante uma sessão de brainstorming sobre como melhorar a experiência do agente e o que me veio à mente foi uma epifania simples:... Read More
9/26/2016

Innovating with IVR: Let’s Get Visual

Interactive Voice Response (IVR) is a technology with a somewhat troubled past. For decades rigid menus and poorly designed user interfaces were the source of customer frustration, the catalyst for complaints and even the topic of some... Read More
9/23/2016

¿Qué puede enseñar ‘Pokémon Go’ a los líderes de Centros de Contacto acerca de las Expectativas del Cliente?

No hay duda de que Pokémon Go, es un fenómeno global. Con más de 100 millones de descargas en el primer mes, más de los usuarios diarios de Twitter y con mayor participación de usuarios que en Facebook, será difícil encontrar una histori... Read More
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