Aspect® Zipwire™

IT'S TIME TO VISIT THE CLOUD

Customer expectations are constantly changing, and you need a cloud contact center that can keep up with them. When customers reach out to the call center to resolve a complex issue, they expect to be connected to an agent who can serve as a customer advocate - who has the context to know who they are, anticipate their needs, make them feel valued and resolve their issue on the first contact – no matter what channel they’ve chosen.

To provide a customer experience that is truly best-in-class, you need to provide a consistent experience across channels and touchpoints, while taking your customers’ preferences and history into account. The Zipwire cloud contact center gives you the features you need to give your customers the experience they demand, via IVR or mobile self-service, inbound and outbound voice, email, SMS, chat and even video interactions.

HIGHLIGHTS

As consumer expectations rise, contact centers are faced with supporting an increasing number of interaction channels, easing access to information and embracing rapidly evolving technologies. Our pure cloud solution can be deployed rapidly; eliminating the need for complex on-site infrastructure. Aspect Zipwire also scales with your business and stays up-to-date, streamlining the process and lowering your overall costs, while increasing customer satisfaction and retention.

Advantages of our Zipwire cloud contact center include:

ZipwireCloud Deployment

Cloud delivery that ensures your contact center adapts to your needs, with no downtime for upgrades or maintenance, the ability to turn up features as needed and no up-front capital investment, all with a 100% uptime service level agreement (SLA).

ZipwireCRM Integration

Show your customers you know them by supporting all of their interactions with data on their preferences and previous interactions.

ZipwireReduced Complexity

A unified agent desktop and omni-channel routing reduce the complexities of supporting multiple channel.

ZipwireWorkforce Management

Ensure adequate staffing for all channels and skills with easy-to-use cloud-based workforce management tools.

ZipwireSupervisor Tools

Call recording, customizable interaction scoring, screen-sharing and screen-capture help supervisors provide feedback on agent performance.

ZipwirePost-Contact Surveys

After an interaction, feedback from the customer provides data to measure customer satisfaction and optimize processes.

ZipwireActionable Analytics

Customizable and pre-built real-time analytics and reporting help improve first-contact resolution, maximize service-to-sales opportunities, monitor call quality and more.

ZipwireMobile Ready

The Zipwire Mobile and Web API leverages mobile and web capabilities for sharing photos, videos and documents, integrating mobile customer service functionality into your apps and websites without significant redesigns.

 

Our pure cloud solution is rapidly deployable, eliminates the need for complex on-site infrastructure scales with your business and stays up-to-date, streamlining the process and lowering your overall costs, while increasing customer satisfaction and retention.

See for yourself how Aspect Zipwire improves the customer experience with our 30-day free trial.

RELATED ARTICLES:

Seven Questions to Ask Before Selecting a Cloud Call Center Solution

Top FAQs of Companies Pondering a Cloud Call Center Migration

 

The no-hassle, easy-to-deploy contact center in the cloud.


Chat or Call

Call our Aspect Zipwire sales team at 1 844 947 9473 (North America, click here for a global locations list) or click on the button below to chat.

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Support inquiries: Technical assistance for our products is available through our customer support portal or, if you prefer to speak with someone live, here is the link to the list of support phone numbers.

Careers inquiries: For information about Aspect job openings, please visit our Careers Page.

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Chat with an Aspect Sales representative.

This chat service puts you in touch with an Aspect Sales representative who can answer your questions about our products, services and next generation customer contact solutions.

Support inquiries: Technical assistance for our products is available through our customer support portal or, if you prefer to speak with someone live, here is the link to the list of support phone numbers.

Careers inquiries: For information about Aspect job openings, please visit our Careers Page.

Continue to Chat...