Interaction Management


Interaction Management solutions from Aspect prepare your business for success by providing the foundation for delivering amazing customer experiences – from self-service to agent-assisted, from the contact center to the larger enterprise, on-premises to cloud. Our modern contact center software solutions bring together all the critical pieces that underpin remarkable customer engagements by giving your agents the tools they need to have rewarding conversations with your customers across all channels and take immediate, meaningful actions.

Aspect’s pure cloud, SaaS-based contact center solution, Aspect Zipwire, delivers omni-channel customer care with voice, multi-session chat and email, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities. Delivered through the Aspect Cloud, the company’s expansive global data center and telecommunications infrastructure, Zipwire’s simplicity and speed of setup accelerates the time-to-value for contact centers by quickly getting agents serving customers in hours. Learn More

Aspect® Unified IP® is a proven, feature-rich customer engagement platform that simplifies and flexibly manages omni-channel interactions. It offers on-premises and cloud-optimized deployment flexibility, superior inbound routing, multisession contact handling, compliant proactive outreach capabilities and tight integration with industry leading CRM applications, ultimately helping companies effectively manage and deliver differentiated customer service in light of consumer demand for expanded choices in communication channels. Learn More

Aspect® Outbound Cloud powered by LiveVox helps clients manage outbound contact compliance and align their strategies to the evolving requirements imposed by various regulatory agencies like the CFPB, FTC and FCC. This SaaS-based contact center solution delivers a new approach that fundamentally alters the way technology is deployed in the call center, delivering highly scalable and compliant engagement with feature-rich ACD, predictive dialer, IVR, call recording and reporting/business analytics tools from fully burstable carrier MPLS networks along with fully integrated cloud PBX functionality. Learn More

A great omni-channel deployment begins with a consistent customer experience over self-service channels such as IVR, SMS and Mobile Web that allow for seamless movement from one to the next all while preserving context through continuity. The Aspect Customer Experience Platform allows designers the ability to “design once, deploy anywhere” so that a single application can be written for multiple channels and customized to maximize each channel’s benefits, while role-based business users are able to configure certain behaviors without IT intervention. Learn More

Give customers anytime, anywhere service access while reducing your costs with Aspect Advanced Voice Portal. This multichannel self-service solution reduces the complexity of delivering sophisticated self-service applications while significantly improving the customer experience, enabling enterprises to provide more value across more communication channels at lower costs. Learn More

With 70% of online consumers expecting businesses to try harder to provide superior online customer service, how can an organization compete? For businesses looking to provide web customer service capabilities that today's customers demand, Aspect has partnered with Moxie Software to bring powerful web chat software, co-browse, email management and knowledgebase solutions together to deliver remarkable Web customer care experiences. Learn More

Aspect RTC Platform embraces the WebRTC (Web Real-Time Communications) standard allowing businesses to directly embed audio-only or audio & video conversations and collaboration functionality within their website or mobile customer care apps. Contextual information around the customer’s journey can be shared with Aspect Unified IP, Aspect® Zipwire, or third-party contact center environment for seamless handover from self-service to agent assistance. Learn More

As customers increasingly turn to social networks for customer service response interaction, organizations need to embrace social media as a vital, two-way channel that can amplify their ability to deliver a differentiated customer experience. By aligning social customer care with the metrics and processes proven to work in the contact center infrastructure, Aspect Social enables organizations to create genuine customer advocacy by turning social monologues into productive dialogues that grow customer loyalty. Learn More

Aspect EQ Back Office for Interaction Management gives you the ability to manage your work across the entire enterprise from the front office to the back office and even out into your branch offices. And when Aspect EQ Back Office is integrated with other Aspect EQ Workforce Optimization components, expect a dramatic change in your enterprise operations. Learn More

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