Our expertise is yours.
When you're ready to explore the next level of contact center efficiencies and performance, our team is ready to partner with you to help you achieve new heights! See how to revolutionize your contact center with the many Aspect service offerings.
Our expertise and services can help whether you're looking to increase your team members' knowledge and skill sets, to have a partner for your team who can be a product expert or for assistance in maximizing your system performance. These services bring our experts to your location, where they assess your current implementation based on your business objectives and industry standards by conducting on-site data gathering, operations reviews, analysis and assessments. The areas of evaluation may include: system features and functions utilization and application, agent desktop solution(s) effectiveness, administrative functions utilization as well as procedures and strategies application.
As a result, our recommendations will address those areas of efficiency and/or productivity that will help you to meet or exceed your goals, such as:
- Increased knowledge and skill – As we partner with your team, shoulder to shoulder, we'll share our expertise.
- Confidence in operations – We'll be there with you as you keep the system humming, adding our expertise to yours.
- Productivity improvements – Realize the considerable efficiencies of fine-tuning your contact center solutions' capabilities in line with your business objectives.
- Maximum return on investment – ROI increases noticeably if you making the most of system capabilities as part of your contact center activities.
- Cost savings – Your staff will be able to make performance adjustments post-engagement without the continual involvement of outside consulting resources.
- Expert analysis of performance – Our professional team members have years of tenure both at Aspect and in real-life contact centers, providing the perfect combination of industry expertise and practical experience.
- The benefit of industry best practices – With more than 1,300 solutions implemented each year our team brings an unequaled depth of knowledge about your business and technology needs.
Further refine your customer contact strategies and optimize your business and operational processes with onsite consulting and optimization workshops with the following areas of focus:
- Performance Track - This series of performance workshops and optimization reviews are designed to provide a comprehensive approach to assessing the most effective use of Aspect products. Additionally, contact center best practices and KPI workshop are available within this track.
- Technical Track – This series of technical workshops are designed to aid contact center technicians in becoming more familiar with the technology of your Aspect Unified IP system, learning how to best maintain the solution within your environment for optimal system health and operation.
- Project Track – This series of workshops are designed to help contact centers plan for success by providing facilitation and expertise for organizational planning, system workflow, application design and configuration. This track additionally offers system readiness assessments, user acceptance testing support and onsite go-live support and mentoring.
- Aspect ExpertTime™ Services – These services are aimed to ensure your business gains maximum benefit by increasing developer proficiency in Aspect contact center and workforce optimization products.
For a comprehensive list and definition of the workshop and assessment offering under each track listed above, please download the Consulting and Optimization data sheet.