Contact Center Software
“Aspect has a complete view of everything I’m trying to implement. It’s a complete, consolidated contact center platform. . .it’s a single person I continue to build a relationship with that understands my business needs, understands the system functionality, and can tie it together.”
– Glen Thies, Director, Central Pharmacy Services, CVS/Pharmacy (2009)
Customer relationships are a lot like strong friendships. If you want to have a great experience, you need to listen, understand and do the right thing. That's why the contact center is so important. It's where relationships are built, strengthened or destroyed in seconds. You can either cross your fingers and hope for the best, or set yourself up for success with Aspect. Transform your business with our modern contact center technology and bring together all the critical pieces that underpin remarkable customer engagements. With one elegant contact center software platform, Aspect® Unified IP®, we give your agents the tools they need to have rewarding conversations with your customers across all channels and take immediate, meaningful actions.
From phone calls, to text messages, to emails, to Tweets, your customers will enjoy a great experience each and every time they reach out to your company.
Your customers will always feels like they’re talking to the same company, even if they’re connecting with different agents at different times or changing channels based on where they are and what they’re doing.
Use the power of social media to have meaningful, two-way conversations with your customers and foster new levels of connection and loyalty.
Get solutions that are precision crafted to fit your business, with delivery options that include on-premise, hosted and hybrid.