Updated January 30, 2015
Information We Collect
Aspect may collect and use personal information and anonymous information and may use this information to create aggregate information about our users. In addition, in order to access a Service, you may be required to complete one or several registration or order forms. During registration (and possibly thereafter), we may ask you to give your name, title, company name, telephone number, address and e-mail address, and other contact or identifying information. We also may ask you to choose a user ID, PIN and/or password. We may collect information by your presence on this website, even if you have not registered or subscribed to a Service.
The information we collect will fall into one of the following categories: (1) "Personal Information," such as your name and e-mail address, which can be used to personally identify or contact you or confirm your identity; (2) "Billing Information," such as credit card information and billing address, which also is Personal Information; (3) "Usage Information," such as usage, viewing and technical data, including your device identifier or IP address, when you visit this website or open emails we send (see "Cookies and Other Passive Tracking Devices," below), and Service usage; and (4) "Anonymous Information," as described under "Cookies and Other Passive Tracking Devices," which we can aggregate across users.
How We Use Your Information
Aspect uses the personal information we collect to provide the highest level of customer service to our prospects, customers, investors and users in general. We use your personal information to register you, regulate access to the Services, personalize and enhance your experience when visiting this website, contact you, provide materials to you upon your request, allow you access into proprietary systems, to respond to your request or direction, and for any other purposes identified when your information is collected. Aspect will not use your information in ways unrelated to the ones described above without first obtaining your permission.
We use Billing Information and Usage Information to bill you for Services and to provide you with technical and billing support. We also use Usage Information to deliver content based on your usage patterns, provide you with information about Aspect products and services that we believe would be of interest, provide you with advertising based on your activity on our sites and on third-party sites, and other uses described under "Cookies and Other Passive Tracking Devices," below. You may choose to opt-out of receiving such emails by clicking on “Unsubscribe” at the bottom of the email and completing the on-screen form.
We use Anonymous Information as described under "Cookies and Other Passive Tracking Devices," below.
Transfer of Your Information
We may, and you authorize Aspect to, transfer your information to Aspect Software, Inc. in the United States and to any Aspect affiliate worldwide for the purpose of processing or storage. In no circumstance will Aspect sell, rent, transfer or lease your information to any third party except in the following circumstances:
- Aspect has your written consent.
- Transfer is required by law or court order.
- Transfer is done in connection with a business transaction, such as a merger, acquisition by another company, or the sale or transfer of all or a portion of Aspect’s assets to a successor-in-interest. You will be notified via email or prominent notice on this website of any such change in ownership or control of your Personal Information.
- Aspect believes, in its sole discretion, that transfer is necessary to protect and defend the rights, property or personal safety of Aspect, its affiliated companies, this website or its users.
- Your contact information (your name and email address)
- Your changed name, address, title, phone number or email address
Updating Your Personal Information
Please notify us of any changes to your name, address, title, phone number or email address by emailing us at firstname.lastname@example.org. To aid in processing your request, please include the following details:
- Your contact information (your name and email address).
- Your changed name, address, title, phone number or email address.
Security of Your Personal Information
Aspect takes appropriate technical, physical and administrative steps to protect the security of your information. Access to your personal information is limited only to those employees, contractors or authorized agents of Aspect who have authorization to access your personal information and such access is limited to the extent such information is needed to fulfill the task for which personal information was collected. While we strive to protect your personal information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution to protect your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.
Cookies and Other Passive Tracking Devices
Aspect uses the information it collects using Passive Tracking Devices to:
- Monitor the use and operation of this website to make it easier to use and otherwise improve it.
- Manage features and programs made available through this website.
- Tailor the content of the website to make it more effective.
- Deliver content based on your usage patterns.
- Provide you with information about Aspect products and services that we believe would be of interest.
- Provide you with advertising based on your activity on our sites and on third-party sites.
- Optimize our marketing efforts (such as keyword advertising purchase and search engine optimization) and to determine the success of our marketing campaigns.
Aspect may combine the information it collects using Passive Tracking Devices with personal information about you. Aspect also may disclose aggregate information collected using Passive Tracking Devices to third parties.
Content You Post
Any material you post on this website (for example, commenting on a blog or submitting questions, responses or other content to any Aspect hosted user group), including personal information, will be publically viewable on the website as soon as that information is submitted. By posting any such material, you waive any privacy expectations that you may have with respect to the material posted. If you don’t want others to see such information, don’t submit it.
This website contains links to other websites that are not owned by Aspect. You may also be directed to a third party website for certain purposes, such as registering with us or submitting a job application. Please note that these other websites' privacy policies may differ from those of Aspect. We encourage you to read the privacy statement of any website you may visit because we are not responsible for any such website’s content or policies.
Aspect does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information of a child under the age of 13, we will take reasonable steps to delete that data from our systems. Please visit the Federal Trade Commision's website for more tips on protecting children's privacy online.
Safe Harbor Privacy Statement
Aspect complies with the U.S.-EU Safe Harbor program and the U.S.-Swiss Safe Harbor program for the collection, use, and retention of personal information Aspect receives from customers located in the European Economic Area and Switzerland (see Aspect’s Safe Harbor Policy.
For further information about Aspect's privacy practices, please contact:
Aspect Software Legal Department
300 Apollo Drive
Chelmsford, MA 01824
978 250 7900 (phone)
978 244 7410 (fax)
© 2015 Aspect Software, Inc., 300 Apollo Drive, Chelmsford, MA 01824, USA