2008

Society of Workforce Planning Professionals — 2008 Workforce Management Professional of the Year
PerformanceEdge™ customer, Adelina Petrov, director of sales and operations analysis at International Cruise & Excursions (ICE), won the 2008 Workforce Management Professional of the Year Award from the Society of Workforce Planning Professionals (SWPP) for successful workforce planning and the implementation of PerformanceEdge workforce management capabilities. Learn more»

CRM Magazine — 2008 Service Leader
CRM Magazine recognized Aspect Software as a Leader in the Workforce Optimization category, stating that "the creation of its WFO umbrella product PerformanceEdge™ — is a tremendous boost for Aspect." Learn more»

CRM Magazine — 2008 Service Elite Award
CRM Magazine awarded PerformanceEdge™ customer, International Cruise & Excursions (ICE), with the Service Elite Award for implementing successful workforce management initiatives. By implementing Aspect® eWorkforce Management™ and the Analyze II enhancement package, ICE was able to increase productivity and revenue. Learn more»

1to1 Magazine — 2008 1to1 Impact Award
Virgin Atlantic Airways (VAA), a long-time Aspect Software customer, won the Silver Award for Customer Service Excellence in 1to1 Magazine's annual 2008 Impact Awards. The 1to1 Impact Awards honor organizations that have recently implemented a successful customer interaction strategy with resulting business impact. Virgin Atlantic Airways used Aspect® CallCenter® ACD and Aspect® eWorkforce Management™ to enable its contact center virtualization strategies. Learn more»

2007

Customer Interaction Solutions — 2007 Product of the Year Award
PerformanceEdge™ received the 2007 Product of the Year Award from Customer Interaction Solutions magazine for the technological advancements, innovative features and business benefits it contributes to the contact center industry. Learn more»

Saddletree Research — Leading Provider of Workforce Management Solutions in North America
Aspect Software was ranked as the leading provider of workforce management applications in North America, according to Saddletree Research. Aspect has 24.5 percent share of the market based on its PerformanceEdge™ workforce management product line revenue, which is almost 40 percent more than the next highest vendor at 17.8 percent. Learn more»

Frost & Sullivan — Market Leadership Award in Workforce Management
Aspect Software received the Market Leadership Award in workforce management from Frost & Sullivan, the global growth consulting company. In a recent Frost & Sullivan research study, the workforce management capability of PerformanceEdge™ leads with almost a third of the North American market, based on the total revenue for its Aspect® eWorkforce Management™ products and related services. The Frost & Sullivan Award for Market Leadership recognizes companies that have exhibited market share leadership through successful market strategies, as well as have displayed excellence in all areas of the market leadership process. Learn more»