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Aspect Wins Two Prestigious Frost & Sullivan Awards in India

Price Performance Value Leadership Award for Unified Contact Centre and the Market Leadership Award for Outbound Category

5 Jan 2010

CHELMSFORD, Mass., 5 January 2010 — Aspect, a leading unified communications(UC) solutions provider, has been awarded two prestigious awards by global growth consulting firm Frost & Sullivan. Aspect has received the award for Price Performance Value for Unified Contact Centre Solutions, and has also emerged as the leader in Outbound Systems in India for the sixth consecutive year. The former is presented to companies that have offered customers with the solution and services that provide the highest ratio of value to cost, while the latter is conferred upon organisations demonstrating excellence in capturing highest market share within their industries.

Extending his congratulations, Mr. Mohammad Saif, Deputy Director, Consulting - ICT Practice, South Asia, Frost & Sullivan, said, “Despite the declining offshore activities in the industry, Aspect has been able to maintain its business in the domestic segment, because of the blend in product features and price. Increasing focus on customer care and high reliability have been the key concerns for enterprises, which have been well-addressed by Aspect. The market is driven by basic applications as of now, but a vendor like Aspect that provides a mix of applications will find significant traction in the market.”

According to Frost & Sullivan, Aspect’s service capabilities have attracted many customers towards its unified solutions.

“These awards are a strong testament to Aspect’s commitment to deliver leading, comprehensive unified contact centre capabilities that customers need to excel in an increasingly dynamic IT environment,” said Mr. Rajeev Soni, General Manager India, Mid-East, Aspect, India. “We are proud to have received this recognition from Frost & Sullivan, and we are especially delighted to be recognized as the leader in outbound systems for the sixth consecutive year. We expect 2010 to be an equally successful year for us and our customers as more companies around the world recognize the value in our unified communications applications for the contact centre around the world.”

About Frost & Sullivan Award for Price Performance Value Leadership of the Year Award for Unified Contact Centre Solutions

The Frost & Sullivan Price Performance Value Leadership of the Year Award is given to the company that has provided customers with the solution and/or service that provides the highest ratio of value to cost.  The recipient has provided customers with solutions that provide quality, while staying extremely competitively priced. This award is presented to organisations that have demonstrated the most insight into the needs and demands of the customers.  For the award, Frost & Sullivan also takes into consideration price, ease of use, features, service support and product customization to determine the award recipient.

According to Frost & Sullivan, Aspect has deployed solutions which provide high reliability. Its expertise in unified communications applications for the contact centre has enabled Aspect to emerge as one of the most consistent and unswerving market participants in the contact centre segment and unified communications industry.

About Frost & Sullivan Market Leadership Award for Outbound Systems in India

The Frost & Sullivan Award for Market Leadership of the Year is given to the company that has excelled in all areas of market share leadership and has demonstrated strong strategy development. The Market Leadership Award for Outbound Systems acknowledges a company’s robust outbound product portfolio, a committed customer focus, and a leadership position in the outbound market in India. To determine the award recipient Frost & Sullivan takes into consideration the market share based on the organisation’s outbound segment revenues

According to Frost & Sullivan, Aspect has been recognized for its industry-leading outbound dialing solutions that are designed to help companies provide proactive customer service, improve their collections, and enhance their sales. Aspect has made significant inroads into the telecom and outsourcing industries capturing nearly 55 percent of the outbound market in India. It even dominates the SMB segment with its Aspect® Unified IP® solution and UC applications for the contact centre.

About Frost and Sullivan:

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com

About Aspect:

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications.  For more information, visit www.aspect.com.

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Aspect, Unified IP and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.