Aspect Realigns Leadership for Next Phase of Growth
Technology Innovation and Commitment to Customer Experience Fuel Organizational Changes
2 Jun 2010
CHELMSFORD, Mass., 02 June 2010 – Aspect, a global provider of unified communications and collaboration services and software, today announced enhancements to its leadership team that will optimize the delivery of its technology vision, promote continued growth and provide an exceptional customer experience. Gary Barnett, Aspect chief technology officer (CTO) and executive vice president, Research and Development (EVP R&D), will focus on expanding the company’s technology innovation and customer-centric portfolio of products and services, including leveraging Microsoft technology to enhance Aspect’s core contact center offerings. Gwen Braygreen has been appointed vice president of Aspect® Technical Services and Continuing Engineering. David Herzog joins the management team as vice president of Customer Experience.
“These organizational changes at Aspect help position us to execute on tremendous market opportunities with a strengthened focus on supporting current and emerging customer needs,” said Jim Foy, president and CEO, Aspect. “We are innovating at every level – from our market leading technology and vision in the unified communications and collaboration arenas, to our approach to driving the best possible customer experience. This new structure enables Aspect to take advantage of the exceptional leadership and insight of some of our key contributors.”
A recognized visionary in the contact center industry and a driving force in communications technology, Barnett will focus on delivering technology vision and leadership, drawing on both Aspect’s world-class infrastructure and strategic partner initiatives to gain further competitive advantage and improve the customer value chain. Under his direction, Aspect will continue to advance solutions that are optimized to meet communications and collaboration needs within the contact center and throughout the enterprise.
Braygreen, most recently vice president of Customer Experience, will now lead the Aspect Technical Services and Continuing Engineering groups to ensure that customers receive the highest quality and level of product support required to achieve their customer contact strategies. With her impressive customer-facing and leadership background, she is well prepared to deliver on the Aspect customer promise, a philosophy of values and commitment to customer success.
Herzog, who had been serving as regional vice president of sales for Aspect, will now head up the Customer Experience function, engaging with all Aspect constituents to continuously improve Aspect’s customer-facing processes. Having previously led sales for the Western Region National Accounts group and new business development in the Mountain States Region, Herzog understands exactly what customers expect from Aspect. His objective is to make Aspect easier to do business with at every level, and as part of this, he will be focused on providing a comprehensive program to assist and support customers as they migrate from legacy systems to Aspect® Unified IP®.
About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.
Follow Aspect on Twitter at http://www.twitter.com/AspectUC.
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Aspect, Unified IP, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.