Aspect Garners NASSCOM 'Innovation' Honour
Emerges as one of the leaders in NASSCOM top IT Innovators in India for 2009
17 May 2010
CHELMSFORD, Mass., 17 May 2010 –Aspect, a global provider of unified communications (UC) and collaboration services and software, has been selected as a 2009 NASSCOM IT Innovator of the year for its six UC applications for the contact centre based on the Aspect® Unified IP® and PerformanceEdge® product platforms. This initiative is a part of NASSCOM’s thrust on ‘Innovation’; each year the industry body recognizes and showcases the top 50 Innovations in the IT-business process outsourcer (BPO) sector in India. This recognition is bestowed upon companies that have stood out and differentiated themselves in highly competitive, often adverse market conditions and carved a niche for themselves using breakthrough technological products and novel market initiatives.
“India promises more opportunities for innovative technology firms than perhaps any other country,” said Mr. Ameet Nivsarkar, vice president of NASSCOM. “There is a huge unfulfilled market in India's billion plus population for several unique products and services in fields that include healthcare, education, financial services, retail, e-governance etc. Firms that have the ambition to grab these opportunities by developing innovative business ideas can reap huge benefits. We are proud to announce Aspect as one of the NASSCOM IT Innovators for the year.”
“It is indeed a proud moment for us to receive this honour from NASSCOM,” said Mr. Rajeev Soni, general manager India and Mid East, Aspect. “It’s a strong testament of our commitment to deliver innovative offerings for our customers in India. Our innovations take advantage of new and leading technologies that can enable companies to deliver their finest business output. As more companies around the world recognize the value in our unified communications applications for the contact centre, we hope to continue delivering our best over the years to come”
These software-powered UC applications - Blended Interaction™, Seamless Customer Service™, Streamlined Collections™, Productive Workforce™ and Optimized Collections™ - are the next generation technology required to meet the operational goals of contact centres. These applications directly address the challenges and expense associated with the previous generation of proprietary, siloed and hardware-intensive computer telephony integration (CTI) architectures and helps organizations enhance customer service, collections and sales and telemarketing business processes.
About NASSCOM IT Innovators
NASSCOM’s Innovation Awards seek to recognize the companies that have given birth to innovation and at the same time, showcase the Innovations that are being churned out by the Indian IT-BPO Industry. Over the years, winning companies have continued to use the “NASSCOM IT Award Winner” tag on their collateral to acquire customers, further their business, and seek venture capital funding
The awards have been categorized in a manner that will seek to recognize both the following:
Innovations that realize value to a firms’ customers
Innovations that create value within the firm
About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.
Follow Aspect on Twitter at http://www.twitter.com/AspectUC.
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Aspect, Unified IP, PerformanceEdge, Seamless Customer Service, Blended Interaction, Streamlined Collections, Optimized Collections, Productive Workforce and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.