CHELMSFORD, Mass., 15 April 2008 — Aspect Software, Inc., the world’s largest company solely focused on unified communications for the contact center, has received Unified Communications Magazine’s 2007 Product of the Year Award for Aspect Unified IP, an all-in-one, IT-ready solution that powers the company’s Unified Communications for the Contact Center strategy. Aspect Unified IP unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform.
“Aspect Software believes that organizations of all shapes and sizes need a unified communications strategy that takes the front lines of customer contact into account,” said Mike Sheridan, senior vice president of strategy and marketing, Aspect Software. “In fact, the contact center should be the starting point for any organization’s unified communications strategy. The Aspect unified approach for helping companies implement a unified communications strategy is being validated with the Product of the Year Award for the value and benefits that it can bring to companies and their customers.”
The 2007 Unified Communications Product of the Year Awards distinguish those companies that have developed ground-breaking advancements in UC technologies in the past year. Aspect Unified IP was recognized for delivering all the capabilities to extend the contact center into the enterprise, helping organizations reduce the time it takes to get calls to knowledge workers, to record those calls for quality of service, and provide reports to gauge the success of each interaction.
Aspect Software supports unified communications for the contact center strategies with current versions of Aspect Unified IP, a comprehensive session initiation protocol (SIP)-based voice over IP (VoIP) unified contact center solution, and PerformanceEdge™, the industry’s first complete contact center optimization suite. The company will also release new versions of Aspect Unified IP and PerformanceEdge to deliver interoperability with unified communications software products including Microsoft Office Communications Server 2007 to enhance collaboration between the enterprise and the contact center.
“Aspect Software has proven it is committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2007 Product of the Year Award to Aspect Unified IP,” said Rich Tehrani, TMC President and Editor-in-Chief of Unified Communications Magazine. “We’re proud to honor the company’s hard work and accomplishments and look forward to more innovative solutions from Aspect Software in the future.”
The recognition from Unified Communications Magazine came the same week that Aspect Software and Microsoft announced a global strategic alliance to bring unified communications (UC) to the contact center.
For more information on Unified Communications for the Contact Center, visit www.aspectcometogether.com. For more information on the Aspect-Microsoft alliance, please visit http://www.aspect.com/About/OurPartners/Microsoft.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100. For more information, visit www.Aspect.com.
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Aspect, Unified IP, PerformanceEdge, Unified Communications for the Contact Center™ and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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