WESTFORD, Mass. – Mar. 21, 2006 – Aspect Software, Inc., the world’s largest company solely focused on the contact center industry, today announced it has been positioned in the Leaders quadrant in all three regions analyzed by Gartner Inc. for its 2006 Contact Center Infrastructure Magic Quadrant, which includes North America1, EMEA2 and Asia Pacific3.
The Gartner Inc. Magic Quadrant for Contact Center Infrastructure assesses companies on the quality and efficacy of the processes, systems, methods and procedures that enable contact center performance to be competitive, efficient and effective, and to positively impact revenue, retention and reputation.
According to Gartner, “leaders are high-viability vendors with broad profiles, significant market share, broad geographic coverage, a clear vision for how contact center needs will evolve and a proven track record for delivering contact center products.”
“We believe that to have Aspect Software included in the leaders quadrant in all three regions evaluated by Gartner is a validation of the company’s strategic direction, vision and execution,” said Jim Foy, president and CEO of Aspect Software. “We find that this is important because while the contact center market is mature in some areas, it is also very dynamic and there are many choices for companies selecting contact center solutions today.”
The Gartner Magic Quadrant analyzes the major players in an industry and categorizes them as “leaders,” “challengers,” “visionaries” or “niche players”.
Source:
1Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, North America, 2006”, 8 February 2006. Bern Elliot, Drew Kraus.
2Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, EMEA, 2006”, 13 March 2006. Terry Wright, Steve Blood, Bern Elliot.
3Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2006”, 28 January 2006. Steve Blood, Bern Elliot, Girish Trivedi.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Aspect Software
Aspect Software, Inc., the founder of the contact center industry, is the world’s largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centers around the globe conduct more than 125 million customer interactions using Aspect Software products. Aspect Software believes in using the power of technology to positively transform the customer-company experience. That belief has led Aspect Software to accept the challenge of developing the world’s most reliable automatic call distributors (ACDs), most trusted dialers, most widely-used and respected workforce management (WFM) solutions, most flexible interactive voice response (IVR) tools and the industry’s first and most comprehensive unified, multi-channel contact center solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Note: Aspect and Aspect Software are trademarks and registered trademarks of Aspect Software, Inc. in the United States and other countries. All other trademarks or tradenames are the property of their respective owners.
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