WESTFORD, Mass. – Feb. 7, 2006 – Aspect Software, Inc.TM, the world’s largest company solely focused on the contact center, today announced it has received the Growth Strategy Leadership Award for the world outbound dialing market from Frost & Sullivan, a global growth consulting company.
The Frost & Sullivan Award for Growth Strategy Leadership is presented annually to the company that has demonstrated execution of an exceptional growth strategy within the industry.
"Despite that fact that the world outbound dialing market is very mature, Aspect Software receives this Award for its robust product mix, customer focus and strategic acquisition of Aspect Communications – activities that all rapidly accelerated its competitive position in the market," said Alpa Shah, vice president, Frost & Sullivan. "In addition, Aspect Software offers an extensive network of experienced sales and support professionals, continues to provide technology innovations and leadership, as well as a strong network of partnerships and alliances – all of which have helped contribute to the company’s continued growth."
Among the metrics that Frost & Sullivan uses to select the winner of the Growth Strategy Leadership Award recipient are:
-
Ability to grow in a saturated or maturing market
-
A unique sales strategy
-
Strategic mergers, acquisitions or joint ventures to penetrate new markets
-
Reorganization structured around growth strategy
"Aspect Software is proud of our more than 25-year heritage in the outbound dialing market, and we are honored that Frost & Sullivan has recognized the success of our growth strategy with this Award," said Jim Foy, president and CEO, Aspect Software. "While some segments of the market are in the mature stage, such as telemarketing, we’ve seen much of our organic growth in the outbound dialing market come from new market segments that are growing very rapidly, such as outbound customer care.
"Because we are the recognized leader in the worldwide outbound dialer market, customers, both new and existing, have looked to Aspect Software for solutions enabling them to create a competitive differentiation through proactive customer service business processes. This is an area that we anticipate seeing continued organic growth."
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.
About Aspect Software
Aspect Software, Inc. the founder of the contact center industry, is the world’s largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centers around the globe conduct more than 125 million customer interactions using Aspect Software products. We believe in using the power of technology to positively transform the customer-company experience. That belief has led us to accept the challenge of developing the world’s most reliable automatic call distributors (ACDs), most trusted dialers, most widely-used and respected workforce management (WFM) solutions, most flexible interactive voice response (IVR) tools and the industry’s first and most comprehensive unified, multi-channel contact center solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
# # #
Note: Aspect Software is a trademark of Aspect Software, Inc; All other trademarks or tradenames are the property of their respective owners.
|
