STOCKLEY PARK, London, 5 February 2008 - Aspect Software, Inc., the world's largest company solely focused on the contact centre, today announced that its Aspect® Unified IP™ product is a finalist in the ‘IP User Application of the Year’ category at the prestigious 2008 Network Computing Awards. The award is particularly significant because it is voted for by UK end-user organisations rather than by a panel of judges. To reach the shortlist, Aspect Unified IP was nominated by many user organisations as their IP User Application of the Year. The category winner will be announced at the 2008 Network Computing Awards dinner at the Tower Hotel in London on 13 March 2008.
“Aspect Software is completely committed to harnessing the power of IP and bringing it to customers through products such as Aspect Unified IP so they can improve performance, enhance agent productivity, reduce costs and deliver a better customer experience,” said David West, Vice President, Europe and Africa, Aspect Software. “We are absolutely delighted that our UK-based Aspect Unified IP customers have chosen to nominate us for this award based on the value and benefits that our unified IP approach is bringing to their organisations.”
Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact centre solution that provides automatic call distribution (ACD), predictive dialling, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organisations achieve their customer service, collections and sales and telemarketing business process goals. The release of Aspect Unified IP 6.5.1 and upcoming versions continues to provide enhancements in reliability and security, greater localisation features, and expanded communication options through SIP-enabled VoIP.
The 2008 Network Computing Awards cover 23 separate categories from Network Infrastructure Product of the Year to Messaging Product of the Year to Network Project Product of the Year. The event is managed by Network Computing, the longest running publication in the UK aimed specifically at those managing networks across all industry sectors. The magazine addresses the key issues faced by network managers as they try to maintain secure, efficient networks whilst running an increasing numbers of applications. More details can be found at: www.networkcomputing.co.uk
About Aspect Software
Aspect Software, Inc. founded the contact centre industry and is now the world's largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centres around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialling, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry's first fully synchronised contact centre optimisation suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company's trusted Signature product line delivers reliable best of breed ACD, predictive dialling, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Massachusetts, Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, Unified IP, Performance Edge and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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