PerformanceEdge Wins 2007 Product of the Year Award
Customer Interaction Solutions Magazine Recognizes Leading Performance Optimization Suite for Outstanding Innovation and Business Benefits
8 Jan 2008
CHELMSFORD, Mass., 8 January 2008— The PerformanceEdge Group of Aspect Software, the world’s largest company solely focused on the contact center, today announced that PerformanceEdge™ has received the 2007 Product of the Year Award from Customer Interaction Solutions magazine. PerformanceEdge is being recognized for the technological advancements, innovative features and business benefits it contributes to the contact center industry.
Introduced in September 2007, PerformanceEdge is the industry’s first contact center performance optimization suite that combines the number one workforce, performance and campaign management applications with next generation recording and quality management and integrated coaching and eLearning, enabling organizations to respond to changing business conditions. The capabilities delivered by PerformanceEdge give managers a holistic view of the contact center, enabling them to consider everything and act immediately, ultimately making it easier for inbound, outbound and blended centers to control costs, enhance service levels and align performance with strategic goals.
“Contact centers are becoming competitive differentiators for their companies rather than just necessary cost centers. This shift coupled with increasingly demanding consumers is putting increasing pressure on contact center managers to maximize their agents’ performance and to improve their operations,” said Robert Kelly, vice president, PerformanceEdge Group. “Being recognized by industry organizations such as Customer Interaction Solutions underscores that with PerformanceEdge, Aspect Software is clearly delivering an important solution that will help contact center managers synchronize people, applications, and processes to contribute real value to their organization. It’s great to have our efforts recognized.”
“Aspect Software has proven they are committed to quality and excellence in solutions that benefit the contact center and the overall customer experience, as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Aspect Software in the future,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
About PerformanceEdge
PerformanceEdge™ combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately, ultimately making it easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals. For more information, visit www.performanceedgesuite.com.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry’s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company’s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
Note: Aspect, PerformanceEdge, Unified IP, and Aspect Software are trademarks or registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.
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