CHELMSFORD, Mass. – 13 November 2007 – Aspect Software, Inc., the world’s largest company solely focused on the contact center industry, today announced it has been positioned in the Leaders quadrant in all three regions analyzed by Gartner Inc. for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America1, EMEA2 and Asia Pacific.3
According to Gartner, “leaders are high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision for how contact center needs will evolve and a proven track record for delivering contact center products. They are well-positioned with their current product portfolio and are likely to continue to deliver leading products. Leaders do not necessarily offer the best-of-breed solution for every customer requirement. However, overall, their products are strong and often include some exceptional capabilities. Additionally, they provide solutions that offer relatively low risk.”
“We believe that being positioned in the leaders quadrant by Gartner in each of the three regions demonstrates that Aspect continues to address the ever-evolving needs of contact centers, which has been our strategy for success throughout the last 34 years,“ said Jim Foy, president and CEO of Aspect Software. “We have a broad understanding of where the contact center market is moving and we’re developing solutions like Aspect® Unified IP™ that provide greater flexibility and reduced complexity or our latest offering, PerformanceEdge™, which is helping contact centers consider everything and then take immediate action by maximizing the resources available to them.”
The Gartner Magic Quadrant analyzes the vendors in an industry and categorizes them as “leaders,” “challengers,” “visionaries” or “niche players”.
Source:
1Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, North America, 2007”, 16 August 2007. Drew Kraus, Bern Elliot.
2Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, EMEA, 2006”, 30 October 2007. Drew Kraus, Steve Blood, Steve Cramoysan.
3Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007”, 12 September 2007. Geoff Johnson, Drew Kraus.
About the Magic Quadrant
The Magic Quadrants are copyrighted 2007 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry’s first fully synchronized contact center optimization suite, combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company’s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Note: Aspect, Unified IP, PerformanceEdge and Aspect Software are trademarks and registered trademarks of Aspect Software, Inc. in the United States and other countries. All other trademarks or tradenames are the property of their respective owners.
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