CHELMSFORD, Mass., 4 October 2007 —— Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced today that Aspect® Unified IP™ has been recognized with the 2007 Internet Telephony Excellence Award presented by Internet Telephony magazine. Each year, Internet Telephony recognizes products and solutions that help businesses build and grow their bottom lines by using IP communications technology.
Designed to reduce complexity and provide the control that businesses require and the choice that IT demands, Aspect Unified IP enables organizations to better respond to today’s changing consumer. For the small- and medium-sized contact center, Aspect Unified IP reduces costs and simplifies administration by offering full functionality on a single server. For the enterprise contact center, Aspect Unified IP supports tens of thousands of agents via centrally managed, linked systems. Aspect Unified IP also offers enhanced hosted capabilities to enable Application Service Providers (ASPs) with multi tenancy, security, and partitioning delivered in a Software as a Service (SaaS) model. For all types of organizations, the product empowers IT to select their transport of choice using either open source VoIP, closed source VoIP or traditional voice.
Today, more than 730 contact center sites worldwide and more than 150,000 agents are leveraging Aspect Unified IP. The latest version includes localization in Simplified Chinese. Over the next several months, subsequent releases of the product will include localization for Spanish, French, German, Brazilian Portuguese, Thai, Japanese, Traditional Chinese and Korean.
“We are proud to present Aspect Software with a 2007 Internet Telephony Excellence Award. Aspect has proven its outstanding contribution to IP communications and delivered winning solutions for its customers,” said Rich Tehrani, editor-in-chief of Internet Telephony. “Taking risks to advance VoIP technology has earned Aspect Unified IP recognition from the editors of Internet Telephony. Aspect Software has excelled in delivering solutions, and its customers are extremely pleased and have offered their testaments of support.”
“Being recognized with the 2007 Excellence Award from Internet Telephony is another proof point that companies are seeing the value in standards-based unified applications and the industry is recognizing vendors that are driving advancements in IP communications,” said Gary Barnett, chief technology officer and executive vice president at Aspect Software. “Aspect Unified IP is addressing our customers’ more serious pain points; eliminating multiple point solutions to better manage the high costs of integration and unifying reporting, routing and administration to better manage resources and elevate customer service.”
“Taking a unified approach is without a doubt the direction that contact centers will continue to go, and it’s very exciting that Aspect Software is leading the way with Aspect Unified IP. This award makes it clear that we are moving the industry forward by listening closely to the needs of our customers and offering solutions to help them balance consumer demands with the realities of the bottom line.”
Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry’s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company’s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Note: Aspect, Unified IP and Aspect Software are registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.
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