CHELMSFORD, Mass. —30 October 2007 — Aspect Software, Inc., the world’s largest company focused solely on the contact center, today announced the company has received the Market Leadership Award in workforce management from Frost & Sullivan, the global growth consulting company. In a recent Frost & Sullivan research study, the workforce management capability of PerformanceEdge™ leads with almost a third of the North American market, based on the total revenue for its Aspect® eWorkforce Management™ products and related services.
The Frost & Sullivan Award for Market Leadership recognizes companies that have exhibited market share leadership through successful market strategies, as well as have displayed excellence in all areas of the market leadership process, including the identification of market challenges, drivers and restraints and creating solutions to address those challenges. To identify the recipient of this award, Frost & Sullivan selects the company that has substantially increased market share, revenue growth rates, profitability and/or market and technology innovation.
“Aspect Software has been the leader in workforce management for more than 25 years and has the largest installed base of any competitor,” said Keith Dawson, industry analyst for Frost & Sullivan. “The company has ensured its continued hold on the workforce management market through a combination of product quality, retention of existing customers, and expansion through its latest PerformanceEdge offering. Aspect Software has differentiated itself from the competition by finding innovative ways to meet the unique and ever-changing requirements of its customers.”
PerformanceEdge helps contact centers address increased market challenges by creating a suite of performance optimization applications that combine workforce management, performance management, quality management and campaign management capabilities, as well as coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately, ultimately making it easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals.
“This recognition from Frost & Sullivan further underscores what our contact center customers already know: that Aspect Software is dedicated to delivering the best solutions to our customers,” said Jim Foy, president and chief executive officer at Aspect Software. “We believe our dominance in the workforce management space can be attributed to listening to the needs of our customers and developing solutions that deliver real, tangible value. Looking ahead you can expect us to continue to offer innovative solutions that enable our customers to fully optimize their contact center performance.”
This accolade is one of many distinguished awards that Aspect eWorkforce Management has received. In June 2007, the solution was named Best New Product in the Computer Software category at the prestigious 2007 American Business Awards. In May 2007, Aspect Software was named the world’s number one workforce management vendor by The PELORUS Group in its 2007 World Contact Center Workforce Management Systems Market report. In May 2006, Aspect received the Growth Strategy Leadership Award for Aspect eWorkforce Management from Frost & Sullivan.
About Frost & Sullivan
Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information, visit http://www.awards.frost.com.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry’s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company’s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Note: Aspect, eWorkforce Management, PerformanceEdge, and Aspect Software are trademarks or registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.
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