Aspect

Diese Seite enthält alle Materialien zum PerformanceEdge-Plattformprodukt.

Blog

Contact Center: Unplugged BlogContact Center: Unplugged Blog

Broschüren

PerformanceEdge-Broschüre PerformanceEdge-Broschüre
PerformanceEdge Workforce Management-Broschüre Optimized Collections
PerformanceEdge Recording and Quality Management-Broschüre Productive Workforce
PerformanceEdge Performance Management-Broschüre Productive Workforce für Aspect eWorkforce Management

PerformanceEdge-Broschüre PerformanceEdge Workforce Management

PerformanceEdge Recording and Quality Management-Broschüre PerformanceEdge Recording and Quality Management

Fallstudien

American Century Investments
Banco Popular de Puerto Rico
British Gas Services
The Foschini Group
International Cruise & Excursions, Inc.
Insurance Company
Hilton Reservations Worldwide
Klant Contact Services
LCA-Vision, Inc.
Peak5
NorthShore
Transcom
US Airways
A Union Shop
VIPdesk
Virgin Atlantic Airways
VW Credit, Inc.

Datenblätter

Aspect Campaign Optimizer (Datenblatt)
Aspect Enterprise Campaign Manager (Datenblatt)
Aspect eWorkforce Management – Forecasting, Scheduling & Tracking (Datenblatt)
Aspect eWorkforce Management – Outbound & Blended Capabilities (Datenblatt)
Aspect eWorkforce Management – Allocate (Datenblatt)
Aspect eWorkforce Management – Analyze II (Datenblatt)
Aspect eWorkforce Management – Empower (Datenblatt)
Aspect eWorkforce Management – Encompass (Datenblatt)
Aspect eWorkforce Management – Perform (Datenblatt)
Aspect eWorkforce Management – Reserve (Datenblatt)
Aspect Quality Management Speech Analytics (Datenblatt)
PerformanceEdge® Aspect® eWorkforce Management™ Bridging Services (Datenblatt)
PerformanceEdge® Contact Center Performance Optimization Consulting Services – Aspect® eWorkforce Management™ (Datenblatt)
PerformanceEdge eLearning (Datenblatt)
PerformanceEdge® For The Back Office
PerformanceEdge Job Match (Datenblatt)
PerformanceEdge Performance Management (Datenblatt)

Demos

PerformanceEdge High Level Overview (Demo)
PerformanceEdgeCampaign Management (Demo)
PerformanceEdgePerformance Management (Demo)
PerformanceEdgeQuality Management (Demo)
PerformanceEdgeWorkforce Management (Demo)
AspecteWorkforce Management – Empower
AspecteWorkforce Management – Perform

Datenblätter

Aspect-Datenblatt

RSS-Feeds

Contact Center: Unplugged
PerformanceEdge

White Papers

PerformanceEdge Contact Center Intelligence (White Paper) (Registrierung erforderlich)
Performance Management: Tools that Drive Action, Not Just Reports
Speech Analytics – Bridging the Great Unknown
Quality Management: Seven Things You Can Do to Enhance the Entire Customer Experience

Videos

Optimizing Campaigns (Video)
PerformanceEdge (Video)