SAN JOSE, Calif., Sept. 20, 2005—Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announced today that Technology Marketing Corporation’s TMC Labs division has selected Aspect eWorkforce Management version 6.3 as a 2005 Innovation Award winner. The application enables improved workforce productivity in contact centers via accurate and efficient forecasting, scheduling and tracking of staffing and the effective application of analytics. The award from Customer Interactions Solutions magazine, published by TMC, acknowledges Aspect’s solution as “pioneering.” This is the third award Aspect eWorkforce Management has received this year, adding to the numerous awards accumulated throughout its decades of market-leading innovation. “Aspect deserves this honor for creating a ground-breaking contact center product,” said Tom Keating, CTO and TMC Labs editorial director. “I look forward to seeing other innovative solutions from Aspect as it continues to contribute to the future of the marketplace.” “Aspect remains committed to creating and supporting innovative solutions that help companies improve workforce productivity and performance in their contact centers,” said Larry Skowronek, director of product management at Aspect. “This year alone, we’ve introduced significant new capabilities to Aspect eWorkforce Management that enable increased agent input to scheduling, enhanced analytics and the integration of outsourced and in-house staffing data. We’re very pleased to be recognized for these efforts by TMC Labs and Customer Interaction Solutions.” With enduring expertise in developing and supporting workforce management solutions, Aspect stays true to its heritage by delivering solutions that help companies increase workforce productivity through better staffing, training and analysis. Aspect offers a comprehensive workforce management software suite that enables contact centers to reduce labor costs while maintaining or increasing service levels. The TMC Labs 2005 Innovation Award highlights will be published in the October and November 2005 issues of Customer Interaction Solutions magazine, the leading publication covering CRM, call center and teleservices since 1982. To learn more about Aspect eWorkforce Management suite solutions for contact center staffing, visit http://www.aspect.com/products/wfm/index.cfm. About Aspect Communications Aspect Communications Corporation (Nasdaq: ASPT) is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect’s global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company’s leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world. ### Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners. |
