Aspect Communications Recognized for Outstanding Innovation and Leadership in Contact Center Industry
Aspect Uniphi Suite earns IP Contact Center Technology Pioneer Award from Customer Interaction Solutions magazine
May 25, 2005
SAN JOSE, Calif., May 25, 2005—Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announced today that Customer Interaction Solutions magazine, the leading publication covering CRM, call center and teleservices since 1982, honored Aspect with its 2005 IP Contact Center Technology Pioneer Award, hailing Aspect Uniphi Suite as “superior in its application.”
Winning its fourth industry award for excellence since its release in the fall of 2004, Uniphi Suite offers a fully integrated set of next-generation contact center applications that delivers a wide range of contact center functionality. Its open standards-based software operating environment incorporates communication routing, data integration, advanced speech, reporting and analysis. The system supports both IP and PSTN switches and offers a big-picture view of operations with a single point of control across the enterprise.
“We’ve been covering call center technology for more than two decades and felt that it was important to recognize the ‘best of the best’ leaders in the growing area of IP,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. “Contact center applications, with the aid of IP, have enabled functionalities that allow companies to do things about which they could only dream a few short years ago. Aspect has demonstrated that Uniphi Suite is an innovative addition to the IP industry that is superior in its application.”
“Customer Interaction Solutions recognizes the key role technology plays in successfully managing a complex contact center as it explores the world of IP,” said Brian Gentile, senior vice president and chief marketing officer at Aspect. “Uniphi Suite empowers managers with the ability to view and control the enterprise from a single point of control, making the job much easier for businesses. Uniphi Suite can save them time and money for greater ROI and profitability.”
Referred to as “the standard industry source” by Fortune Magazine and “the bible of the industry” by The Wall Street Journal, Customer Interaction Solutions advises call center managers and senior executives on the most important technologies, services and methods and how they affect call centers and the industry at large.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.
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