Palo Alto, Calif. (Issued by Frost & Sullivan), June 28, 2005 — Frost & Sullivan, an international research firm that provides consulting services on emerging high-technology and industrial markets, recently analyzed the North American ACD systems market and selected Aspect Communications Corporation (Nasdaq: ASPT) as the recipient of its 2005 Product Line Strategy Award for Aspect Uniphi Suite. The Award goes annually to a company exhibiting maximum insight into customer needs and product demands.
Aspect Uniphi Suite is a contact center operating environment that combines communication routing, data integration, speech, and reporting and analytics applications into one tightly integrated open standards-based software format. To determine the Award recipient, a team of Frost & Sullivan analysts tracked all end-user requirements and market dynamics within the industry and compared product lines with base customer demands.
“Aspect is our choice because Uniphi Suite has pushed applications evolution in the call center to the very productive ‘develop once, deploy once’ stage,” said Frost & Sullivan Industry Analyst Seema Lall. “The software consolidates management functionality effectively, providing a single view of operations, including remote centers, at-home agents, and knowledge workers, and a single point of control for developing and administering business rules across the enterprise.”
“Additionally, Aspect Uniphi Suite enables a reliable and safe migration to IP, while simultaneously permitting customers to protect their existing investments in infrastructure,” noted Lall.
Aspect Uniphi Suite supports an open set of technology standards and eases integration with key applications and tools deployed in other departments of the enterprise, thereby improving flexibility in communications. The solution comprises the Aspect Uniphi Engine, Aspect Uniphi Contact Center, Aspect Uniphi Voice Portal, and a software developers’ kit. Adapters are available for Cisco Call Manager, Aspect Call Center, eGain Service, and Microsoft Exchange. The suite also integrates with Aspect eWorkforce Management staffing software.
Uniphi Engine is the suite’s core component consisting of technology elements and interactive processes that organize, map, drive, queue, and route information and user requests across multiple media formats, including voice, chat, and e-mail.
Uniphi Contact Center is an advanced automatic call distribution application offering IP switch support, inter-switch routing, and scheduled callback.
Uniphi Voice Portal is an advanced interactive voice response application with text-to-speech and advanced speech recognition, leveraging VoiceXML standards.
Aspect's product line strategy with the launch of Uniphi Suite is a strategic approach toward bridging the gap between enterprise IT and the contact center environments. Aspect has excelled in providing comprehensive and consolidated contact center management, convenient application development and support, as well as improved enterprise interactivity through this open standards-based format.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.frost.com.
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