Palo Alto, CA (Frost & Sullivan-issued release), June 8, 2005 — Frost & Sullivan is honoring Aspect Communications Corporation (Nasdaq: ASPT) with its “2005 Global Excellence in Business Operations Company of the Year” Award. Celebrating its 20th anniversary this summer, Aspect is a leading contact center solutions innovator that has made and continues to make extraordinary contributions to technology development and commercialization. Each year Frost & Sullivan presents its “Company of the Year” Award to the organization that has demonstrated overall excellence in its chosen field of business. The award acknowledges an outstanding management and scientific team, high-quality products and services, and a positive social and economic impact on local and national communities. It lauds the recipient’s exceptional ability to take advantage of changes in technology and market conditions and to solidify market presence through innovative strategies. Aspect offers an array of innovative contact center solutions, including suite solutions that feature multi-channel communications routing, contact center integration, self-service interactive voice response (IVR), workforce management, and analysis and reporting applications. In particular, Aspect’s suite solutions incorporate state-of-the-art functionality for automatic call distributor (ACD), IVR, and computer telephony integration (CTI) on a single centrally administered platform. “With a broad, agnostic product portfolio, Aspect is committed to open standards and provides programming interfaces that make it easier for other vendors to develop compatible applications and solutions,” said Frost and Sullivan Research Analyst V R Yoges. “The company has a stated vision of delivering proven, multi-product solutions, whether PSTN, IP-hybrid, or pure VoIP, while still lowering total cost of ownership and protecting contact center investments as new technologies and standards emerge.” Furthermore, Aspect's integration solution brings together a whole range of contact center functionalities through a communications platform that links enterprise resources and unifies business processes to help companies deliver exceptional customer service. Its self-service IVR makes use of cutting-edge speech technology to help businesses increase customer satisfaction, while reducing overall cost of ownership. Aspect also offers a family of workforce productivity solutions for forecasting and scheduling, as well as monitoring and managing performance. Additionally, Aspect's analysis and reporting solutions help businesses align contact center functionalities with specific business unit objectives and return on investment (ROI) targets. To accelerate the pace of technology innovation and product development, Aspect collaborates often with other industry players. A recent example is Aspect's relationship with AIM Technologies, LLC, which incorporates AIM’s functionality into Aspect's performance optimization modules. Aspect is a major technology developer, which is evident from its significant intellectual property portfolio of more than 100 U.S. patents, with others still pending approval. With its rich technology base, the company boasts an impressive global roster of clients that incorporates more than two-thirds of the Fortune 50. They span industries ranging from retail and transportation to telecommunications, financial services, outsourcing, and government. One of Aspect's key competitive advantages lies in its significant depth and breadth of experience in the domain of contact center solutions. The company has expertise across a broad range of industries that has been developed and honed over two decades. Moreover, the company is one of the few to have maintained its focus on providing only contact center solutions. About Frost & Sullivan Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com. |
