Aspect Communications Honored with Product-of-the-Year Award for New Workforce Productivity Solution
Aspect eWorkforce Management v6.3 software wins Communications Solutions magazine's award for outstanding innovation
Jun 01, 2005
SAN JOSE, Calif., June 1, 2005—Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announced today that Communications Solutions magazine online (www.tmcnet.com/comsol) selected Aspect eWorkforce Management version 6.3 to receive its 2004 Product-of-the-Year Award.
Aspect’s latest version of its contact center staffing software includes significant new features to help drive workforce productivity. It gives contact center staff better control over scheduling with more agent input and integrates the management of outsourced employees with in-house staff, while also offering managers deeper analytics through additional data and customization.
“Each year our editors bestow Product-of-the-Year awards on companies that have demonstrated excellence in technological advancement and application refinement,” said Rich Tehrani, president and group publisher of Communications Solutions. “With the general availability of Aspect eWorkforce Management version 6.3 at the end of 2004, Aspect gave contact center agents and managers new powers for optimizing performance that deserve to be honored for the vision and innovation that made them possible.”
“Our vision of contact center evolution is further validated by this award, as well as by positive response from our market-leading customers,” said Brian Gentile, senior vice president and chief marketing officer at Aspect. “As we strive to build the best, most cost-effective communications solutions, it gives us great pride to be honored by the industry. Communications Solutions recognizes the value Aspect eWorkforce Management offers companies looking to boost workforce productivity for consistently better bottom-line results.”
In addition to forecasting, scheduling and tracking capabilities, Aspect eWorkforce Management version 6.3 also:
- Gives agents more control over their work life by making bidding for schedules easier and reducing the processing time.
- Helps managers integrate data from external applications, such as quality monitoring, for more comprehensive analysis and informed action.
- Helps businesses tie together information about outsourced and in-house resources for better control over overall customer-care programs.
- Provides a foundation for agent productivity with Aspect Performance Optimization.
Communications Solutions is published by Technology Marketing Corporation, which tests new products in its own on-site laboratories, TMC Labs. More information about TMC and its publications and conferences is available on its Web site at www.tmcnet.com.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.
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Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.