SAN JOSE, Calif., Jan. 26, 2005—Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announced today that Internet Telephony magazine has named Aspect Uniphi Suite the recipient of a 2004 Product of the Year Award. Uniphi Suite is a contact center operating environment that addresses the pain of integrating point solutions by combining communication routing, data integration, advanced speech, reporting and analytics applications into an open standards-based software format. Uniphi Suite supports both PSTN and IP switches, easily interfaces with existing enterprise applications and provides a centralized cross-media view of a customer’s entire service experience.
As ‘The VoIP Authority,’ Internet Telephony magazine honors top products each year that demonstrate excellence in technological advancement and application refinements. “Clearly, 2004 was the year of voice over IP. Large enterprises, government agencies, contact centers, service providers, developers and resellers from across the globe have discovered the cost-saving benefits of IP telephony-based systems,” said Rich Tehrani, editor-in-chief and group publisher, Internet Telephony. “With the introduction of Uniphi Suite, Aspect demonstrated its commitment to quality and innovation while addressing real needs in the marketplace.”
Published by Technology Marketing Corporation (TMC) since 1998, Internet Telephony is the longest running magazine covering the VoIP industry. It remains the only BPA Worldwide-audited publication that is 100 percent dedicated to providing the highest quality content for the VoIP market. The magazine’s editorial coverage is focused on the return-on-investment of VoIP and successful deployments of products and services throughout enterprise and service provider networks. Internet Telephony lists its Product of the Year Award winners for 2004 in the January issue.
“Uniphi Suite is a next-generation contact center solution that simplifies contact center operations, which can be very complex with multiple sites, multiple vendors, multiple media channels and a mix of on-site and at-home agents,” said Brian Gentile, senior vice president and chief marketing officer of Aspect. “Uniphi Suite gives businesses a single view and one control point from which to manage their contact centers. By honoring Uniphi Suite, the editors of this respected publication are recognizing not only the value of our product but the industry’s need for this kind of solution.”
About Aspect Uniphi Suite
Based on Aspect’s Uniphi architecture, Uniphi Suite includes the Aspect Uniphi Engine, Uniphi Contact Center, Uniphi Voice Portal and tight integration with Aspect’s workforce management software.
The following technology components and interactive processes that capture, organize, map, drive and route information and user requests to agents in order to deliver optimal customer experiences are included in the Uniphi Engine:
- Graphical User Interface
- CTI
- E-mail Response
- Web Interaction
- Scheduled Callback
- Database Access
- Multichannel Routing
- Resource Skills Matching
- Privilege-based Security
- Reporting & Analytics
Uniphi Contact Center is an advanced automatic call distribution application offering IP switch support, inter-switch routing and scheduled callback.
Uniphi Voice Portal is an advanced interactive voice response application with text-to-speech and advanced speech recognition, leveraging VoiceXML standards.
About Aspect Uniphi Architecture
Aspect Uniphi architecture is designed to unify the contact center and the enterprise by integrating the applications that drive customer communications, contact center and customer information, and workforce productivity—resulting in better insight to business and customer activity. The Aspect Uniphi architecture extends Aspect’s vision of delivering proven, multi-product solutions, whether PSTN, IP-hybrid or pure VoIP, while still lowering total cost of ownership and protecting contact center investments as new technologies and standards emerge.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.
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Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
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