SAN JOSE, Calif., Aug. 29, 2005—Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announced today that Frost & Sullivan, a research firm that provides consulting on high-technology and industrial markets, continues to rank Aspect #1 in workforce management software license and services revenue worldwide. According to Frost & Sullivan’s recently issued report titled “World Agent Performance Optimization Markets,” the reasons for Aspect’s success in workforce management include the company’s robust and highly scalable product line, well-documented growth strategy, strong customer relationships and strategic vision for the future. “Aspect has made a concentrated, successful effort in broadening its workforce management portfolio over the past two years to encompass the management of processes, technologies and people and the power of analytics for applications far beyond that of scorecards,” said Seema Lall, Frost & Sullivan industry analyst. “The company’s expanded ‘Workforce Productivity’ initiative has paid off in positioning the contact center as a vital part of the business by addressing performance at the levels of both the individual agent as well as the entire contact center.” “Aspect continues to be a leader in this industry because it has the products and services as well as the deep domain expertise that lead to increased productivity in the contact center,” said Brian Gentile, Aspect’s chief marketing officer. “Our workforce management solutions give businesses the confidence and capability to turn their contact centers into competitive advantages and revenue generators for their companies.” With more than two decades of expertise in developing and supporting workforce management software, Aspect stays true to its heritage by delivering solutions that help companies increase workforce productivity through better staffing, training and analysis. Aspect offers a comprehensive workforce management software suite that enables contact centers to reduce labor costs while maintaining or increasing service levels. In addition to providing core forecasting, scheduling and tracking functionality, Aspect eWorkforce Management also helps drive workforce productivity through increased agent input to scheduling and increased data and customization for analytics, and supports the integration of outsourced and in-house staffing. About Aspect Communications
Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world. ### Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
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