SAN JOSE, Calif., April 12, 2005—Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announced today that contact center professionals in the Americas have selected Aspect eWorkforce Management as the “Best Workforce Management Solution.”
As the winning software vendor for 2005, Aspect received the ContactCenterWorld.com Members’ Choice Award, which was created to recognize product excellence as defined by solution customers. The award selection process is based entirely on customer feedback about the quality of the competing product.
“Because there are no judging panels, these awards represent the direct voice of users,” said Raj Wadhwani, founder and editor in chief of ContactCenterWorld.com, a global industry information resource that attracts over 7,500 unique visitors a day to its site. “Competition was extremely high this year, and the quality of the feedback from Aspect’s customers was exceptional. Aspect deserves credit for entering into a program where customers vote—a challenge that many other vendors in this industry would not take on.”
“We thank our customers for being such strong supporters of our workforce management solution,” said Brian Gentile, senior vice president and chief marketing officer at Aspect. “Customers are the best judges because they have firsthand experiences in their own contact centers. These are the people who deal with the complexities associated with managing workforce productivity on a day-to-day basis and know what works. Their feedback is extremely important to us and is always factored into each new release, including the recently announced Aspect eWorkforce Management version 6.3.”
Aspect emphasizes delivering solutions that help companies increase workforce productivity through better staffing, training and analysis. Aspect offers a comprehensive suite of workforce productivity solutions that help contact centers reduce labor costs while maintaining or increasing service levels. Thanks to customer input, Aspect eWorkforce Management version 6.3 includes significant new capabilities that help drive workforce productivity through increased agent input to scheduling and increased data and customization for analytics. Additionally, this release offers integration of outsourced and in-house staffing.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.
###
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
|
