WESTFORD, Mass., June 21, 2005 - Concerto Software®, a leading provider of contact center solutions, today announced it has received the 2005 CRM Excellence Award from Customer Interaction Solutions magazine for its Concerto EnsemblePro™ product. Concerto EnsemblePro is the industry's first complete contact center solution that unites inbound, outbound and blended multi-channel contact (voice, email, web and fax), while delivering robust queuing, routing, reporting and agent empowerment capabilities in a single solution. “It is extremely gratifying to see Concerto EnsemblePro repeatedly recognized for the value it provides to our customers,” said Jim Foy, president and CEO, Concerto Software. “Whether they are using it to enhance their collections, customer service, or sales and telemarketing business processes, companies are enjoying increased productivity and savings with this product and we are delighted to be honored by TMC’s Customer Interaction Solution magazine.” This is the second consecutive year TMC has honored Concerto Software with the CRM Excellence Award for its Concerto EnsemblePro product. Customer Interaction Solutions presents the annual CRM Excellence award to acknowledge companies and products that help extend and expand the customer relationship to become all encompassing, cover the entire enterprise and the entire lifetime of the customer. “Customer Interaction Solutions magazine implemented the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Concerto Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions. The list of CRM Excellence Award winners for 2005 will be published in the June and July issues of Customer Interaction Solutions magazine. Added Foy, “With more than 30 years of experience developing contact center solutions, Concerto has continually evolved the functionality and capabilities of its contact center products, such as Concerto EnsemblePro. This unparalled insight enables us to provide customers with solutions that help them navigate through new legislation, provide easy offshore alternatives and incorporate new communications channels and protocols, which in turn allows them to achieve their customer relationships objectives.” About Concerto Software Concerto Software, the founder of the contact center industry, is 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. Each day, companies around the globe conduct more than 50 million customer interactions using Concerto's flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact. Headquartered in Westford, Mass., Concerto has operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. # # # Note: Concerto Software is a registered trademark of Concerto Software, Inc.; EnsemblePro is a trademark of Concerto Software, Inc; All other trademarks or tradenames are the property of their respective owners.
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