WESTFORD, Mass., Nov. 10, 2005—Aspect SoftwareTM Inc., the world’s largest company solely focused on the contact center, today announced that Aspect® Uniphi Connect has won an Internet Telephony Excellence Award. Uniphi Connect technology enables businesses to operate hybrid IP/PSTN contact centers, so that they can continue to realize a return on investment in PSTN infrastructure while taking advantage of the cost savings of VoIP and migrating to IP at a pace best suited to their needs.
“The voice over IP space is hot these days, and it’s easy to get caught up in the hype associated with such a buzzing marketplace,” said Greg Galitzine, editorial director of Internet Telephony magazine, which introduced the new awards program this year. “However, the winners of the first-ever Internet Telephony Excellence Awards are not merely ‘me-too’ players. Aspect Software has proven to the editors of Internet Telephony that Uniphi Connect has excelled in the VoIP/IP telephony industry, and most importantly, its customers are willing to speak up and offer themselves as references.”
Aspect Uniphi Connect enables businesses to operate a hybrid IP/PSTN contact center, providing centralized management, administration and reporting for all agents. With one or more IP cards added to the switching shelf of the Aspect Call Center platform, Uniphi Connect eliminates the need for third-party IP gateways and hardware. Each IP card makes it possible to configure 32 ports to run session initiation protocol (SIP). Uniphi Connect also includes an agent desktop that allows agents to be located anywhere an IP connection exists.
“Most businesses concede that some day their contact centers will migrate from traditional PSTN infrastructures to IP networks, but many of them are reluctant to make the move now. They hesitate to risk the positives of what already works well for the potential of greater return in the long run. Aspect Uniphi Connect gives them the flexibility of an IP solution without the risk of compromising agent or customer satisfaction that comes with a rip-and-replace approach,” said Gary Barnett, Aspect Software’s chief technology officer.
The Internet Telephony Excellence Award winners for 2005 are featured in Internet Telephony magazine, which is published by Technology Marketing Corporation (TMC).
For more information about Aspect Uniphi Connect, please refer to the document posted on the Web at http://www.aspect.com/mm/pdf/products/pstn/Aspect_Uniphi_Connect_ds.pdf.
About Aspect Software
Aspect Software Inc., the founder of the contact center industry, is the only company 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect Software's flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa and Asia Pacific. For more information, visit www.aspect.com.
Note: Aspect Software is a trademark of Aspect Software Inc. Aspect is a registered trademark of Aspect Communications Inc. All other trademarks are the property of their respective owners.
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