WESTFORD, Mass, March 18, 2005 - Concerto Software®, a leading provider of contact center solutions, today announced it has been recognized for offering the Best Automatic Call Distributor (ACD)/Switch in the Americas region as part of the 2005 ContactCenterWorld.com Members' Choice Awards. Concerto Software has won the Best ACD/Switch category twice in the three-year history of these awards.
The unique Members' Choice Awards are selected by product end-users rather than a panel of judges. Awards are given out in 23 different categories and more than 3,500 ContactCenterWorld.com members voted for the 83 companies who entered.
Concerto Spectrum® ACD is a complete inbound solution that includes routing, queuing, reporting and modeling capabilities. It offers an open interaction architecture that provides 99.999 percent reliability and can be easily integrated with other contact center applications, such as predictive dialers, email management systems, and analytics and workforce management applications.
"Because this award is voted for by end-users, it demonstrates that our products not only meet the business needs of the companies, but also of the people who are using them on a daily basis, which is particularly gratifying," said Ralph Breslauer, executive vice president of sales and marketing, Concerto Software. "As the recognized founder of the ACD and the predictive dialer, Concerto Software is known worldwide for products that offer the most robust functionality, the highest reliability and the best quality. We are delighted that our users have acted on their satisfaction to award us with this honor."
Users provided the following feedback on Concerto Spectrum ACD during the voting process:
Great customer service and a great product - Telemarketing Specialist
I would definitely recommend this company due to their product support and flexibility to ensure their product works best with your systems and needs - Operations Manager
Reliable, good features, new offerings are great - Process Leader
"This year's competition was extremely tough and the quality of the votes from customers was exceptional," said Raj Wadhwani, founder and editor-in-chief, ContactCenterWorld.com. "It goes without saying that we feel every company who entered deserves credit for putting themselves in a program where customers vote."
About Concerto Software
Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 30 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europeand Asia Pacific. For more information, visit www.concerto.com.
Note: Concerto Software is a registered trademark of Concerto Software, Inc. Spectrum is a registered trademark of FirstPoint Contact Corporation; All other trademarks or tradenames are the property of their respective owners.
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