Westford, Mass. - Mar. 30, 2005 - Concerto Software®, a leading provider of contact center solutions, today announced it has been recognized with the 2004 Competitive Strategy Leadership Award by Frost & Sullivan, a global business consulting company. Frost & Sullivan selected Concerto Software to receive this award based on the successful execution of its strategy to provide solutions that enable companies to achieve their goals around sales and telemarketing, outsourcing, customer service and collections business processes. Annually, Frost & Sullivan bestows the Competitive Strategy Leadership Award on the company whose competitive strategy has yielded significant gains in market share. Having captured 31 percent of the global outbound dialing market in 20041 Concerto Software was recognized by Frost & Sullivan for significantly strengthening its leadership position, particularly in the North America and Asia-Pacific markets. "Not only was Concerto Software selected for this award based on its global leadership position, particularly in the outbound dialer market, but also because they have a well-planned and executed mergers and acquisitions strategy combined with a singularly dedicated focus on contact centers," said Alpa Shah, vice president, Frost & Sullivan. "In addition, the company has been very successful in integrating new product lines and launching new releases within months of its acquisitions. Concerto Software's continued growth demonstrates that they have a solid strategy and that their customers value the solutions they are providing." "With dedication and focus, Concerto Software has both grown the business and considerably expanded our solutions offerings since first founding the contact center space," said Jim Foy, president and CEO, Concerto Software. "We are pleased to provide solutions that enable our customers to meet or exceed their strategic customer interaction objectives for all types of customer-centric processes - whether through the use of an ACD, predictive dialer, workforce optimization or any of our comprehensive product sets." To select the winner of the Competitive Strategy Leadership award, Frost & Sullivan analysts use many metrics including, percent growth in revenue, strategy innovation, successful mergers, market share growth and mind share growth. They also interview industry experts, industry participants and end-users. To support customer service, sales and marketing, outsourcing and collections, Concerto Software offers the full range of product capabilities and functionality including automatic call distribution (ACD), predictive dialers, workforce management, analytics, interactive voice response (IVR)and multi-channel contact. 1 Source: Frost & Sullivan. "World Outbound Dialing Systems Market", December 2004. F. Landis, S. Lall. About Frost & Sullivan Frost & Sullivan, a global growth consulting company founded in 1961, partners with clients to create value through innovative growth strategies. The foundation of this partnership approach is our Growth Partnership Services platform, whereby we provide industry research, marketing strategies, consulting, and training to our clients to help grow their business. A key benefit that Frost & Sullivan brings to its clients is a global perspective on a broad range of industries, markets, technologies, econometrics, and demographics. With a client list that includes Global 1000 companies, emerging companies, as well as the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world. For more information, visit www.frost.com. About Concerto Software Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 30 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. # # # Note: Concerto Software is a registered trademark of Concerto Software, Inc. All other trademarks or tradenames are the property of their respective owners. |
