Industry News

15 Dec 2014 3 Ways Customer Service Has Changed (And How to Adapt), Business News Daily

12 Dec 2014 Six Tips to Boost Customer Service During the Holidays, Bloomberg Businessweek

10 Dec 2014 How Technology Is Taking a Byte Out of Customer Service, The Huffington Post

10 Dec 2014 Deliver on your service sweet spot so customers don't feel marginalized, TechRepublic

01 Dec 2014 Cloud computing trends reveal business transformation in the channel, TechTarget

21 Nov 2014 Why The Cloud Isn’t Going Anywhere, TechCrunch 

17 Nov 2014 15 for 2015 – Customer Service Trends, Customer Think

12 Nov 2014 How QVC’s Omnichannel Focus Leads to Better Customer Engagement, CIO

12 Nov 2014 Bridging The Gap Between Mobile Product Development And Customer Experience: Seven Imperatives For IT Organizations, Part I, Forbes

11 Nov 2014 The Longest Lasting Emotions In Customer Experience, Forbes

10 Nov 2014 Satisfied vs. Delighted: Raising the Customer Experience Bar, FOX Business 

10 Nov 2014 The Future of Communications Is Embedded Within Apps, Forbes

05 Nov 2014 New ways to get great customer service, FOX Business 

04 Nov 2014 Customer Experience Should Not Be the Job of Just One Person, Entrepreneur

24 Oct 2014 When Companies Focus Only on New Customers, The Wall Street Journal 

22 Oct 2014 It's No Longer a Question Whether to Use Social Media for Customer Service, Entrepreneur

21 Oct 2014 3 On Your Side: Video Chat Customer Service, CBS Local

21 Oct 2014 Outside-In Customer Experience Is The Best Offensive Strategy, Forbes 

20 Oct 2014 How the Amazon Fire Phone Could Transform Customer Service, Wired 

19 Oct 2014 Use tech to your advantage when seeking customer support, Boston Globe 

13 Oct 2014 Will the Rightful Customer Experience Owner Please Stand Up?, 1to1 Media

10 Oct 2014 20 Expert Tips For Customer Service Week 2014, Forbes 

09 Oct 2014 3 Steps to Happier Customers, Entrepreneur 

07 Oct 2014 Q&A: IBM’s Guy Stephens on the importance of social customer service, Econsultancy 

07 Oct 2014 5 Proven Ways to Create Long-Lasting Customer Relationships, Entrepreneur

29 Sept 2014 For B2B Businesses, Customer Service Still Counts, Fox Business News

26 Sept 2014 Care Management, Customer Service Must Converge, InformationWeek 

26 Sept 2014 Comcast Names Exec To “Reimagine” Customer Experience, Acknowledging It’s A Problem, Deadline 

25 Sept 2014 Why customer service pays off most when the economy is positive, Quartz

22 Sept 2014 (Internet of) Things as a Service (TaaS) – Hype vs. Reality, CIO

22 Sept 2014 When Customer's Service Dog Is Run Over By Taxi, Southwest Airlines' Culture Saves The Day, Forbes 

20 Sept 2014 A Culture Of Customer Service Excellence Starts With Consulting Your Employees, Forbes 

20 Sept 2014 Choosing A UC Vendor: 5 Tips, InformationWeek 

18 Sept 2014 Why Businesses Should Go Beyond 'Customer Service', Mashable 

16 Sept 2014 Outstanding Customer Service In Social Media, Forbes 

16 Sept 2014 Tech has raised the bar on customer experience higher than ever; here’s why you should care, VentureBeat 

15 Sept 2014 5 Call Center Tech Trends That Have Become Mainstream in 2014, CustomerThink,

15 Sept 2014 Omni-Channel Marketing Is Forever Changing The Buyer's Journey, The Huffington Post

15 Sept 2014 Would You Pay To Jump The Queue In Customer Service Calls? Why Company Reputations Are At Risk, Forbes

12 Sept 2014 The 3 Characteristics of Brands That Command Customer Loyalty, Entrepreneur

11 Sept 2014 Engaging Customers in the Digital Age, The Huffington Post

11 Sept 2014 What Can CEOs Do To Drive Customer Success?, Forbes

09 Sept 2014 6 Characteristics Of Masterful Customer Service: How Do You Stack Up?, Forbes

09 Sept 2014 The Cardinal Sins Of Customer Service -- And How To Fix Them, Forbes 

09 Sept 2014 The Customer Code Of Ethics: The 7 Beliefs Of A Great Service Attitude, Forbes

08 Sept 2014 Why Two Banks Are Turning To The Cloud, Forbes 

08 Sept 2014 Wearables are About to Change Retail Customer Service, Multichannel Merchant 

05 Sept 2014 3 Customer Service Innovations To Help You Never Disappoint A Customer Again, Forbes

02 Sept 2014 The Secret to Outstanding Customer Service, Entrepreneur 

02 Sept 2014 Three Ways Cloud Computing Is Driving Rapid Innovation, Forbes

02 Sept 2014 Embrace Video, NoJitter

01 Sept 2014 Why I'm Going All In on Customer Service, Forbes

24 Aug 2014 What Role Does Intuition Play in Customer Experience?, CustomerThink

21 Aug 2014 The True Price of Customer Service, The New York Times

21 Aug 2014 Great Customer Service Requires Custom Fitting: How To Personalize The Customer Experience, Forbes

19 Aug 2014 The Keys To Exceptional Customer Experience, From Visionary CMOs Of Travel, Forbes

18 Aug 2014 How to Salvage the Customer Experience After a Recall, 1to1 Media

18 Aug 2014 Five Customer-Centric Marketing Lessons from Apple to Zappos, Forbes

18 Aug 2014 Customer centricity is bridging the gap between intent and action, says NAB, CMO Australia

14 Aug 2014 How the Internet of Things Drives Customer Engagement, CMS Wire

12 Aug 2014 7 Reasons You Need to Be Using Social Media As Your Customer Service Portal, Forbes 

11 Aug 2014 Hosted IP Telephony and UCC Services Market Continues to Present Opportunities, NoJitter

11 Aug 2014 More companies adding video to personalize online customer service, LA Times

09 Aug 2014 The World Of Everything-As-A-Service, TechCrunch 

06 Aug 2014 Business technology literacy in the cloud computing era, Cloud Computing News

06 Aug 2014 Mobile Use And The New Customer Experience, Forbes

05 Aug 2014 Why Customers Want Your Infrastructure in the Cloud, Bank Systems & Technology

05 Aug 2014 Leveraging the Internet of Everything to Create a Better Customer Experience, Social Media Today

05 Aug 2014 Scientist finds satisfied customers spend more than double unhappy ones, Biz Journals

01 Aug 2014 Heroic Customer Service by a Senior Executive at Warby Parker, Forbes 

30 July 2014 Agent Performance Optimization: Making it Work for Mid-Size Organizations, NoJitter

30 July 2014 When Customer Loyalty Isn't Enough, Turn to Word-of-Mouth, Fox Business

29 July 2014 7 Tips for Getting Good Customer Support on Twitter, Yahoo 

25 July 2014 Customer Experience Is The New Battleground, Forbes

24 July 2014 Nordstrom digs into 5-star customer reviews and finds a shipping problem, TechTarget

22 July 2014 The Omni-Channel Experience: Marketing Meets Ubiquity Forbes

22 July 2014 Nordstrom digs into 5-star customer reviews and finds a shipping problem, TechTarget

22 July 2014 Survey: Facebook Scores Low in Customer Satisfaction, USA Today

21 July 2014 Brand promise, customer experience, and CMO lessons for the CIO, ZDNet

19 July 2014 What Cloud Computing Customers Want: Clarity, Simplicity, Support, Forbes

18 July 2014 Delivering World-Class Service on a Startup Budget, Entrepreneur 

18 July 2014 Experience Your Business Like A Customer (Before It's Too Late), Forbes

18 July 2014 Christmas in July: It's Never Too Early to Prepare Your Customer Service Department, Huffington Post 

16 July 2014 The Unexpected New Customer Service Channel, Forbes 

15 July 2014 Customers Don't Care About Your Processes, CMS Wire

15 July 2014 Slow Customer Service Costs You Over $750 a Year, MarketWatch 

15 July 2014 How to Use Neuroscience to Create Great Customer Experiences, Retail Customer Experience

14 July 2014 The 10 All-Time Worst Customer Service Practices, Forbes 

14 July 2014 Cloud Computing Increases Business Agility, Whatever That Means, Forbes

10 July 2014 UC Adoption In The Enterprise, InformationWeek 

10 July 2014 How To Fail Slowly at Customer Service, Forbes 

09 July 2014 What to Do When Your Best Customer Wants to Cancel, Huffington Post

09 July 2014 Top Five Reasons to Use the Cloud (and Four Things for SMBs to Consider), Wired 

08 July 2014 Facebook is the top tool for customer service, consumers say, ZDNet 

08 July 2014 Small Contact Centers Are Still Learning the Benefits of the Cloud, TMCnet 

08 July 2014 9 Ways Social Media Can Help You Deliver Exceptional Customer Service, Business Insider 

08 July 2014 Become the Other CEO (the Customer Experience Officer): A 30-Day Challenge, Bank Systems & Technology 

07 July 2014 Customer Service With A Smile Comes At A Big Price, Huffington Post 

07 July 2014 What Kind of Trees Are the Customers You're Serving?, Entrepreneur 

07 July 2014 The Complete Guide to Using Social Media for Customer Service, Huffington Post 

07 July 2014 Why Your Company Needs a Chief Customer Officer, CIO Today 

07 July 2014 Go Big or Go Home with Customer Experience, CMSwire

05 July 2014 Market Everywhere: 3 Tips to Use Omnichannel Right, Fox Business

05 July 2014 Customer Service Tip: That Whiny Complaining Customer? She's Actually A Gift From The Gods, Forbes 

02 July 2014 Treat Your Employees Like Your Best Customers, Fast Company 

01 July 2014 Contact Centers' Cloud Choices Proliferate: Craft a Strategy for Choosing, Call Center Management 

30 June 2014 Survey: Customer service sways more mobile buyers, BizReport 

30 June 2014 Social Media Customer Service: Four Rules You Need To Know, Forbes

28 June 2014 The World Lost $338 Billion—You Included, CustomerTHINK 

26 June 2014 Study on Customer Experience trends by Accenture, CIOL 

26 June 2014 STUDY: Customer Service Via Facebook Hampered By Companies’ Choice Of Platforms, All Facebook 

26 June 2014 Forget Customer Service, Think Customer Wowing, Entrepreneur 

25 June 2014 Is Your Customer Experience Designed for Humans?, MultiChannel Merchant  

24 June 2014 5 Tools to Identify Gaps in Your Customer Experience Strategy, Bank Systems & Technology 

24 June 2014 Consolidation and Smart Technology Move Telecom Contact Centers to the Cloud, Billing World 

24 June 2014 How M2M Can Enhance the Customer Experience in Field Service, Business2Community

24 June 2014 Google Glass -- Better Suited To Customer Service Than Adland?, MediaPost

20 June 2014 Cloud Computing Adoption Grows, but Hurdles Remain, eWeek

16 June 2014 Why the Twitter-Amazon partnership will be driven by customer experience, Tech Guru Daily

16 June 2014 The Era of the Entitled Customer: A Recipe For Creating Amazing Customer Experiences, ZDNet 

15 June 2014 Customer Service Should Make Promises -- And Then Beat Them, Forbes 

12 June 2014 When customer service becomes self-service, Fox Business 

12 June 2014 Enterprises Double Down With Cloud Investments, CIO Insight 

11 June 2014 Is Delta Putting Customer Service Back Into Customer Service?, Forbes 

11 June 2014 Social Media Preferred for Customer Service, But Companies Fall Short, Media Post 

10 June 2014 The Gap Between Customer Expectations, Retailer Reality in Omni-channel, Multichannel Merchant 

09 June 2014 Belmont Stakes: A+ For Racing, But Customer Service Fails, Forbes 

09 June 2014 The Challenges of Enforcing Customer Service Policies, The New York Times 

09 June 2014 Twitter Beats Call Centers For Customer Service [SURVEY], Media Bistro 

08 June 2014 The importance of customer service, USA Today 

07 June 2014 Solving the Customer Experience Vs. Engagement Vs. Omnichannel Puzzle, Forbes

07 June 2014 Walmart’s New C.E.O. Stresses Technology to Improve Customer Service, The New York Times

06 June 2014 Walmart’s New C.E.O. Stresses Technology to Improve Customer Service, New York Times

03 June 2014 Virgin Bets on a Google Glass Customer Service Experience, Forbes

03 June 2014 A Start-Up That Helps Businesses Assess Customer Service, NYTimes Blog

02 June 2014 Complaining On Twitter May Get You Better Customer Service, CBS Local

28 May 2014 Lessons in Customer Service From the World's Most Beloved Companies, Entrepreneur 

27 May 2014 There's Nothing Less Efficient Than Providing Great Customer Service, Forbes

27 May 2014 Don't be scared; it's just the cloud, InfoWorld

22 May 2014 Customer Service Must be Web-Savvy, Personalized, eWeek 

20 May 2014 The mixed blessings of contact center automation, TechTarget 

20 May 2014 Customer Analytics Improves Your Business, Business2Community 

20 May 2014 Gamifying Customer Care: Four Ways to Entertain Your Customers, Business2Community

19 May 2014 From Airbnb to the NFL: The Collaborative Customer Experience, Forbes

18 May 2014 Forget 'the Cloud'; 'the Fog' Is Tech's Future, The Wall Street Journal

07 May 2014 Top 3 tips to improve mobile customer service, BizReport 

07 May 2014 Using Social Media to Handle Customer Complaints: Who’s Doing It Right?, Business2Community

06 May 2014 Amazon.com, L.L.Bean, Lands' End Named Customer Service Champions By Consumers, Forbes 

06 May 2014 How to Improve the Customer Experience with Your Omni-Channel Strategy, Business2Community

05 May 2014 6 Reasons Social Media Is Your Secret Weapon in Customer Service, Entrepreneur

05 May 2014 Google Customer Service Steps Into The Spotlight, Forbes

02 May 2014 Unified Communications?, No Jitter 

01 May 2014 The 7 Musts of Customer Service on Social Media, Entrepreneur 

01 May 2014 Build Great Customer Service Into Your Business With These 5 Tips, Entrepreneur 

01 May 2014 The 7 Musts of Customer Service on Social Media, Entrepreneur 

29 Apr 2014 Save of the Day: End bad customer service with this app, USA Today

29 Apr 2014 Key questions when selecting a cloud-based provider, ZDNet 

28 Apr 2014 Customers Lead the Charge When It Comes to Cloud Use, eWeek 

28 Apr 2014 Companies Don't Get Mobile Ads (Yet), But Mobile Customer Service? Oh Yes, Forbes 

26 Apr 2014 VoIP, unified communications to grow to $88B market by 2018, says Infonetics, Fierce Telecom  

26 Apr 2014 What Heartbleed Revealed About Customer Experience, Re/Code

25 Apr 2014 In the Age of the Customer, Service and Engagement Will Define the Brand, Destination CRM

25 Apr 2014 Netflix Customer Service Impersonated By Scams in Google and Bing Ads, NBC News

22 Apr 2014 UC Sales On the Upswing, No Jitter

22 Apr 2014 JetBlue And Delta Lead, While United Lags, In Customer Satisfaction Survey, Forbes

22 Apr 2014 Yes, the Cloud Software Companies Will Fly High Again, Re/Code 

22 Apr 2014 4 Dos and 4 Don'ts for Omni-Channel Customer Support, Billing World 

22 Apr 2014 Airlines rank ahead of IRS in customer satisfaction, USA Today 

21 Apr 2014 Even the most secure cloud storage may not be so secure, study finds, NetworkWorld

21 Apr 2014 How Social Media and Online Video are Shaping Customer Service, Business 2 Community

21 Apr 2014 Millennials, The Biggest Generation Of Customers Ever, Don't Care About The Internet Forbes

19 Apr 2014 Millennial Customers Require A Different Customer Experience: Here's Where To Start, Forbes

16 Apr 2014 All Roads Lead to the Omnichannel, Bank Systems & Technology

16 Apr 2014 The Explosive Growth of Cloud Computing [Infographic], Business 2 Community

15 Apr 2014 6 Customer Experience Mistakes You Don’t Want to Make, Business 2 Community

15 Apr 2014 How Not to Conduct Customer Service on Twitter, Brought to you by Uber's GM, Fast Company 

15 Apr 2014 Top 5 Reasons Why 'The Customer Is Always Right' Is Wrong, Huffington Post

14 Apr 2014 No Longer A Mad Men World: Surviving Today's Customer Experience - Powered Reality, Forbes  

14 Apr 2014 Five Customer Loyalty Fixes for Telecom Companies, 1to1Media

13 Apr 2014 Is 'Good Enough' Security Really Good Enough? 5 Ways Trusted Advisers Can Make Sure, Talkin' Cloud 

10 Apr 2014 Why Does Customer Service Suck?, InformationWeek 

08 Apr 2014 Consumers Like Using Text Messages to Solve Customer Service Issues, eWeek

07 Apr 2014 Healthcare's Bad Customer Service: 3 IT Cures, InformationWeek 

02 Apr 2014 Beyond Customer Loyalty Programs: 7 Ways to Build Lasting Relationships, Fast Company  

27 Mar 2014 The Skyscraping Cost of Bad Customer Service (Infographic), Entrepreneur

26 Mar 2014 The Path to Customer Centricity Through the Cloud, Bank Systems & Technology

23 Mar 2014 Smart Vs. Dumb Customer Support, Forbes

23 Mar 2014 How to Benefit from Real Time Data to Enhance Customer Service, Business 2 Community

21 Mar 2014 2014 Cloud Trends Outlook – Future of Cloud Services, Talkin' Cloud

17 Mar 2014 The high cost of great customer service, USA Today 

15 Mar 2014 Take These Two Steps To Rival Nordstrom's Customer Service Experience, Forbes

15 Mar 2014 3 Simple Ways To Upgrade Your Call Center Experience, Business 2 Community

14 Mar 2014 5 Quick Tips for Lasting Customer Service, Fast Company

14 Mar 2014 What's Your Road to Unified Communications and Collaboration?, eWeek

12 Mar 2014 Personalization - The Secret To Better Customer Experience, Forbes

12 Mar 2014 CEM Toolbox: Defining Your Customer Experience, Business 2 Community 

12 Mar 2014 6 Social Media Customer Service Mistakes to Avoid, Business News Daily

11 Mar 2014 Omni-channel Retail Case Study Reveals Opportunities for CMOs, Business 2 Community

11 Mar 2014 Are companies tone-deaf about social media customer service?, Search CRM

11 Mar 2014 Telecoms Push Customer Service On Social Networks, Engagement Still Lags, MediaPost

10 Mar 2014 'Customer Experience' Is Today's Business Benchmark, Forbes

07 Mar 2014 Impact of the Cloud on Social Networking and Mobile Computing, Social Barrel

07 Mar 2014 Customer Service Standards Exposed in 3 Mini Case Studies, Business 2 Community

07 Mar 2014 Context Clues, No Jitter

07 Mar 2014 Why multichannel customer service is the new mandate, Tech Target

06 Mar 2014 How Technology Contributes to Customer Experience, Baseline 

05 Mar 2014 Companies That Care: How to Turn Customer Service Into a Compelling Competitive Advantage, Huffington Post 

05 Mar 2014 Move Contact Centers to the Cloud ASAP: 10 Reasons Why, eWeek 

05 Mar 2014 Google Trends: “Customer Service” Gains Popularity As a Search Term, Business 2 Community 

02 Mar 2014 Abandon Email As A Customer Service Channel At Your Peril, Forbes

02 Mar 2014 Evaluating & Improving the Customer Experience in Call Centers, Business 2 Community 

01 Mar 2014 How Important Is Customer Service In Customer Experience? (Infographic), Business 2 Community

01 Mar 2014 How Important Is Customer Service In Customer Experience? (Infographic), Business 2 Community

27 Feb 2014 Know Thy Customer: Strategies for Using Big Data to Enhance the Customer Experience, Marketing Prof 

26 Feb 2014 WhatsApp: Best for Customer Service?, The Guardian

26 Feb 2014 Surviving a Conference Call, The Wall Street Journal

26 Feb 2014 10 Retailers with the Worst Customer Service, TIME

26 Feb 2014 Why Customer Service Reps are Unsung Backbone of Your Firm, InvestmentNews

24 Feb 2014 Seven ways for marketers to collaborate with IT for better customer experience, Econsultancy

21 Feb 2014 As Cloud Spending Spikes, Here's Where to Invest, InfoWorld 

21 Feb 2014 How To Hire Your Way To A Great Customer Experience: The Five Crucial Traits Of Customer-Centric Employees, Forbes

20 Feb 2014 How Can Retailers Realize the Omni-Channel Opportunity?, The Guardian 

19 Feb 2014 The Top 7 Reasons Why Your Business Needs To Embrace Social In 2014, Business 2 Community

18 Feb 2014 A CEO's Guide to Navigating Customer Expectations, CMS Wire 

18 Feb 2014 Tools to Deliver an Amazing Customer Experience, Business 2 Community

15 Feb 2014 SURVEY: Most Brands Aren’t Ready for Customer Service on Social, Media Bistro 

15 Feb 2014 Are You Ready For A Customer Experience Revolution?, Business 2 Community

14 Feb 2014 The Little Things That Destroy Your Customer Experience, Forbes 

13 Feb 2014 How to Use Social Media for Customer Service, Business News Daily 

13 Feb 2014 Three Quarters of Consumers Now Expect to Provide Real-time Feedback on Their Experiences, Digital Journal 

13 Feb 2014 14 Must-Read Stats that Emphasize the 2014 Customer Experience Imperative, Customer Think 

12 Feb 2014 Becoming The Zappos Of (Insert Your Industry's Name Here): Customer Experience And Bottom-Line Results, Forbes 

11 Feb 2014 Retailers Need Better Customer Service, Mobile Solutions, Biz Report 

11 Feb 2014 8 Key Customer Service Trends to Watch for in 2014, CNN iReport

11 Feb 2014 Lithium Technologies to Buy Social Media Gauge Klout, Reuters

12 Feb 2014 Getting Social Customer Experience Right, ClickZ 

10 Feb 2014 Roadblocks to Epic Customer Experiences: Embracing Technology, CMS Wire

09 Feb 2014 The Future of the Online Customer Service Industry, Business 2 Community

08 Feb 2014 Strategies for Social Customer Service in 2014, Social Barrel

05 Feb 2014 5 Retail Customer Experience Predictions for 2014, Multichannel Merchant

05 Feb 2014 Social Commerce Big Data Not Being Effectively Used by Retailers According to New Report, ZDNet

04 Feb 2014 Reach Out and Touch for Better Collaboration, Customer Experiences, CMSWire

04 Feb 2014 From Call Center Agent to Zappos Executive: This Woman Will Blow Your Mind, Forbes

03 Feb 2014 Shoppers Increasingly Want In-Store Experience to Mirror Online, Retail Customer Experience

03 Feb 2014 Listening to Your Customers When Your Customers Disagree, HBR Blog

03 Feb 2014 Fraud Prevention and Customer Experience Management: How Banks Leverage Real-Time Analytics to Achieve a Balance Business2Community

02 Feb 2014 How to Kill Your Competition with Kindness: 5 Steps, Forbes

31 Jan 2014 Customer Journey's vs. Touchpoints? It's Not Even Close, LinkedIn

30 Jan 2014 Social Tools Alone Don't Make a Social Business, Inc.com

29 Jan 2014 Does Working in a Call Center Have to be So Miserable?, The Washington Post

28 Jan 2014 What Your SME Can Learn From Starbucks, Business2Community

28 Jan 2014 Injecting Magic Into Your Customer Service Experience, Forbes

27 Jan 2014 United Airlines Proves that Improving Customer Experience Requires Positive Employee Engagement, 1to1 Media

25 Jan 2014 Understanding the Omnichannel Approach, Multichannel Merchant

24 Jan 2014 Customer Service in 2014: 3 Predictions for SMEs, CustomerThink

24 Jan 2014 Social Media's Impact on Customer Service [INFOGRAPHIC], Media Bistro

23 Jan 2014 6 Techniques for Building Customer Rapport, CustomerThink

23 Jan 2014 Where Customer Service Doesn't Matter, Forbes

21 Jan 2014 Lessons from an "Amazing" Evangelist, CBS News

20 Jan 2014 If great customer service is your competitive differentiator then you’d better be ready to go above and beyond, Financial Post

17 Jan 2014 Nest and Google's Customer Service Problem, HBR Blog

09 Jan 2014 Customer Service Lessons from Michael Dell, Jeff Bezos and Mickey Mouse, ComputerWorld

08 Jan 2014 4 Brands that Deliver Awesome Customer Service via Twitter, and What We Can Learn from Them Business2Community

06 Jan 2014 Tech spending to soar in 2014, driven by mobile data, CNBC

02 Jan 2014 Bring the Internet of Things to Customer Service and Support, CMSwire

02 Jan 2014 Building World-Class Customer Service, LinkedIn

27 Dec 2013 The Rise of Mobile Enterprise Apps, CIO Insight

26 Dec 2013 The UC Market Year in Review, No Jitter 

23 Dec 2013 Roundup of Cloud Computing and Enterprise Software Predictions for 2014, Forbes

23 Dec 2013 Fixing the Weakest Link—Connecting Mobile to Customer Service, 1to1Media

19 Dec 2013 Tips to Help You Stay Off Your Customer's Naughty List, LinkedIn

18 Dec 2013 Game-Changing IT Trends: A Five-Year Outlook (Part I), Business2Community

18 Dec 2013 Miracle Cure: Driving Patient Satisfaction for Hospital and Healthcare Industry Customers, Forbes

18 Dec 2013 Customer Service: Which Brands Really Get It?, Econsultancy

17 Dec 2013 Customer Experience Challenges and Trends Identified for 2014, LinkedIn

17 Dec 2013 2014: The Year of the Connected Customer Data, CMSWire

17 Dec 2013 Learn the Top Customer Service Skills Used at Amazon.com, Business2Community

17 Dec 2013 Using Advanced Tech to Measure Customer Experience, Baseline

16 Dec 2013 5 Ways "Internet of Things" Will Disrupt Business in 2014, ClickZ

16 Dec 2013 Multi-Channel Shopping Means Multi-Channel Customer Service, Business2Community

16 Dec 2013 Customer Service - Your Most Powerful Retention Tool or Your Competitors Most Powerful Acquisition Tool?, Business2Community

16 Dec 2013 Brands Need to Understand Social (Customer) Service, MediaPost

13 Dec 2013 7 Hot Predictions in Social Media for 2014, Business2Community

13 Dec 2013 Macy's Creates the Customer Experience through Omnichannel, Retail Info News

12 Dec 2013 A CXM Retrospective: How the Customer Experience Has Evolved, CMSWire

12 Dec 2013 8 Tips for Social CRM Success, Hospitality Technology

11 Dec 2013 Future CIOs Explore Design to Drive Customer Experience, Forbes

11 Dec 2013 Time for Hybrid Cloud Solutions, No Jitter

11 Dec 2013 New Year, New Cloud? 2014 Predictions, Midsize Insider

10 Dec 2013 Consumers Have Had Enough, 'Rage Survey' Says. TODAY.com

09 Dec 2013 4 Tips That Transform Holiday Shoppers Into Loyal Customers, Business2Community

09 Dec 2013 How Bad Are Banks Customer Service?, Main Street

09 Dec 2013 7 Noble Pursuits of Great Customer Service Leaders, Business2Community

06 Dec 2013 Banking Industry Doesn't Have Great Customer Service: Survey New York Post

05 Dec 2013 Consistency is Key to Amazing Customer Service, CRM Buyer

05 Dec 2013 Social Business is Not Dead: New Charts and Data Reveal Evolution of Social Businesses, CMO.com

05 Dec 2013 Calling All Contact Centers: Why Data Overload Hinders Agent Performance, 1to1 Media

05 Dec 2013 4 Ways to Improve Your CRM, Mashable

04 Dec 2013 Would You Risk Your Customer's Experience on the Least-Expert Employee in Your Firm?, Forbes

03 Dec 2013 Two Successful Customer Service Case Studies from (Surprise!) The Airlines, Business2Community

02 Dec 2013 14 Customer Experience Predictions for 2014, CustomerTHINK

22 Nov 2013 Top 5 Reasons Why Customer-Centric Efforts Fail, Business2Community

21 Nov 2013 'Internet of Customers' Is Focus of Dreamforce, Baseline

20 Nov 2013 How to Create Customer for Life, Forbes

20 Nov 2013 Why Workforce Management and Customer Experience Go Hand in Hand, TechTarget

19 Nov 2013 Holiday Customer Service Tips from the Movie 'Elf', Business2Community

18 Nov 2013 The Most Powerful Customer Service Formula Is Just Three Words Long, Forbes

18 Nov 2013 CIOs and CMOs: Feuding in the C-Suite, CIO

16 Nov 2013 Roundup of Cloud Computing Forecasts Update, 2013, Forbes

15 Nov 2013 The Reason So Many Brands Fail On Social Media Is That They Don't Actually Talk To Their Customers, Business Insider

14 Nov 2013 85% of Consumers Will Retaliate Against a Company with Bad Customer Service [Report], VentureBeat

14 Nov 2013 Delta: A Customer Service Role Model, Forbes

14 Nov 2013 Retailers less than cheerful over Christmas sales, NYTimes

14 Nov 2013 Users Hit It Off with Social Networks for Customer Service, Business2Community

14 Nov 2013 Customer experience management to drive telco IT spending to $60.7B by 2017, says Ovum, FierceTelecom

13 Nov 2013 The Future of Customer Service: 20 Expert Predictions for 2014 & Beyond, CustomerThink

13 Nov 2013 Every Business is a Contact Center, Business2Community

13 Nov 2013 10 Multichannel Customer Service Takeaways From Forrester, Business2Community

13 Nov 2013 Complaints are a Gift in the Age of the Empowered Customer, CMSWire

13 Nov 2013 How to Optimize Mobile for Holiday Purchases [Infographic], CMSWire

12 Nov 2013 Get Your Customer Service in Shape for the Holidays, Small Biz Trends

08 Nov 2013 Delivering Extraordinary Customer Service, DestinationCRM

08 Nov 2013 The Future of Customer Service: From Personal, to Self, to Crowd Service, Business2Community

07 Nov 2013 5 Ways to Make Your Customer Experience Really Shine This Holiday Season, Business2Community

07 Nov 2013 Using Twitter as a Tool to Deliver Customer Service, Bloomberg TV

07 Nov 2013 Who's Responsible for the Customer's Experience?, Business2Community

06 Nov 2013 Most Companies Fail Customer Service Test, CBS News

03 Nov 2013 Creating the Remarkable: 4 Rules to Upgrade Customer Experience, Business2Community

31 Oct 2013 Big Data: Is It Ready for Prime Time in Customer Experience Management?, BillingWorld

30 Oct 2013 Good Customer Service Drives Customer Loyalty This Holiday Season, According to PriceGrabber Survey, Digital Journal

30 Oct 2013 Customer Service from the C-Suite to the Mail Room, Business2Community

30 Oct 2013 Make Your Call Center Relevant, Business2Community

30 Oct 2013 Why Organizations Should Welcome Complaints, Forbes

29 Oct 2013 1to1 Media Announces 2013 Customer Experience Best Practices, 1to1 Media

29 Oct 2013 The CIO's Role in Driving Customer Profitability, 1to1 Media

28 Oct 2013 Learn From the Best: How Hospitality Leaders Four Seasons and Ritz-Carlton Empower Employees And Uphold Customer Service Standards, Forbes

28 Oct 2013 Top 3 Tips to Increase Customer Service Over the Holiday, BizReport

28 Oct 2013 What Can A Call Center Do For Your Business Customer Experience?, Business2Community 

26 Oct 2012 Large Enterprises Seeking Cloud-based UC, UCStrategies

25 Oct 2012 UCStrategies Experts Discuss Multi-Vendor UC Interoperability, UCStrategies

25 Oct 2012 UCStrategies Experts Discuss Multi-Vendor UC Interoperability, UCStrategies

24 Oct 2012 Voice is Not the Path to UC, UCStrategies

11 Oct 2013 Study: Topnotch Customer Service Yields Strong Returns, CRM Buyer

11 Oct 2013 Three Tips For Surpassing Customer Expectations, DesinationCRM

11 Oct 2013 Value, Retail Pricing and The Customer Experience: Speaking Homer Simpson's Language at Costco, Forbes

09 Oct 2013 Filling the Gaps for Better Customer Experiences, Business2Community

09 Oct 2013 Retail Customer Service in the Time of the Millennial Mindset, 1to1 Media

09 Oct 2013 Making Mobile the Banking Method of Choice, 1to1 Media

09 Oct 2013 Switching Channels at the Contact Center, CMSWire

01 Dec 2014 Cloud computing trends reveal business transformation in the channel, TechTarget

21 Nov 2014 Why The Cloud Isn’t Going Anywhere, TechCrunch 

17 Nov 2014 15 for 2015 – Customer Service Trends, Customer Think

12 Nov 2014 How QVC’s Omnichannel Focus Leads to Better Customer Engagement, CIO

12 Nov 2014 Bridging The Gap Between Mobile Product Development And Customer Experience: Seven Imperatives For IT Organizations, Part I, Forbes

11 Nov 2014 The Longest Lasting Emotions In Customer Experience, Forbes

10 Nov 2014 Satisfied vs. Delighted: Raising the Customer Experience Bar, FOX Business 

10 Nov 2014 The Future of Communications Is Embedded Within Apps, Forbes

05 Nov 2014 New ways to get great customer service, FOX Business 

04 Nov 2014 Customer Experience Should Not Be the Job of Just One Person, Entrepreneur

24 Oct 2014 When Companies Focus Only on New Customers, The Wall Street Journal 

22 Oct 2014 It's No Longer a Question Whether to Use Social Media for Customer Service, Entrepreneur

21 Oct 2014 3 On Your Side: Video Chat Customer Service, CBS Local

21 Oct 2014 Outside-In Customer Experience Is The Best Offensive Strategy, Forbes 

20 Oct 2014 How the Amazon Fire Phone Could Transform Customer Service, Wired 

19 Oct 2014 Use tech to your advantage when seeking customer support, Boston Globe 

13 Oct 2014 Will the Rightful Customer Experience Owner Please Stand Up?, 1to1 Media

10 Oct 2014 20 Expert Tips For Customer Service Week 2014, Forbes 

09 Oct 2014 3 Steps to Happier Customers, Entrepreneur 

07 Oct 2014 Q&A: IBM’s Guy Stephens on the importance of social customer service, Econsultancy 

07 Oct 2014 5 Proven Ways to Create Long-Lasting Customer Relationships, Entrepreneur

29 Sept 2014 For B2B Businesses, Customer Service Still Counts, Fox Business News

26 Sept 2014 Care Management, Customer Service Must Converge, InformationWeek 

26 Sept 2014 Comcast Names Exec To “Reimagine” Customer Experience, Acknowledging It’s A Problem, Deadline 

25 Sept 2014 Why customer service pays off most when the economy is positive, Quartz

22 Sept 2014 (Internet of) Things as a Service (TaaS) – Hype vs. Reality, CIO

22 Sept 2014 When Customer's Service Dog Is Run Over By Taxi, Southwest Airlines' Culture Saves The Day, Forbes 

20 Sept 2014 A Culture Of Customer Service Excellence Starts With Consulting Your Employees, Forbes 

20 Sept 2014 Choosing A UC Vendor: 5 Tips, InformationWeek 

18 Sept 2014 Why Businesses Should Go Beyond 'Customer Service', Mashable 

16 Sept 2014 Outstanding Customer Service In Social Media, Forbes 

16 Sept 2014 Tech has raised the bar on customer experience higher than ever; here’s why you should care, VentureBeat 

15 Sept 2014 5 Call Center Tech Trends That Have Become Mainstream in 2014, CustomerThink,

15 Sept 2014 Omni-Channel Marketing Is Forever Changing The Buyer's Journey, The Huffington Post

15 Sept 2014 Would You Pay To Jump The Queue In Customer Service Calls? Why Company Reputations Are At Risk, Forbes

12 Sept 2014 The 3 Characteristics of Brands That Command Customer Loyalty, Entrepreneur

11 Sept 2014 Engaging Customers in the Digital Age, The Huffington Post

11 Sept 2014 What Can CEOs Do To Drive Customer Success?, Forbes

09 Sept 2014 6 Characteristics Of Masterful Customer Service: How Do You Stack Up?, Forbes

09 Sept 2014 The Cardinal Sins Of Customer Service -- And How To Fix Them, Forbes 

09 Sept 2014 The Customer Code Of Ethics: The 7 Beliefs Of A Great Service Attitude, Forbes

08 Sept 2014 Why Two Banks Are Turning To The Cloud, Forbes 

08 Sept 2014 Wearables are About to Change Retail Customer Service, Multichannel Merchant 

05 Sept 2014 3 Customer Service Innovations To Help You Never Disappoint A Customer Again, Forbes

02 Sept 2014 The Secret to Outstanding Customer Service, Entrepreneur 

02 Sept 2014 Three Ways Cloud Computing Is Driving Rapid Innovation, Forbes

02 Sept 2014 Embrace Video, NoJitter

01 Sept 2014 Why I'm Going All In on Customer Service, Forbes

24 Aug 2014 What Role Does Intuition Play in Customer Experience?, CustomerThink

21 Aug 2014 The True Price of Customer Service, The New York Times

21 Aug 2014 Great Customer Service Requires Custom Fitting: How To Personalize The Customer Experience, Forbes

19 Aug 2014 The Keys To Exceptional Customer Experience, From Visionary CMOs Of Travel, Forbes

18 Aug 2014 How to Salvage the Customer Experience After a Recall, 1to1 Media

18 Aug 2014 Five Customer-Centric Marketing Lessons from Apple to Zappos, Forbes

18 Aug 2014 Customer centricity is bridging the gap between intent and action, says NAB, CMO Australia

14 Aug 2014 How the Internet of Things Drives Customer Engagement, CMS Wire

12 Aug 2014 7 Reasons You Need to Be Using Social Media As Your Customer Service Portal, Forbes 

11 Aug 2014 Hosted IP Telephony and UCC Services Market Continues to Present Opportunities, NoJitter

11 Aug 2014 More companies adding video to personalize online customer service, LA Times

09 Aug 2014 The World Of Everything-As-A-Service, TechCrunch 

06 Aug 2014 Business technology literacy in the cloud computing era, Cloud Computing News

06 Aug 2014 Mobile Use And The New Customer Experience, Forbes

05 Aug 2014 Why Customers Want Your Infrastructure in the Cloud, Bank Systems & Technology

05 Aug 2014 Leveraging the Internet of Everything to Create a Better Customer Experience, Social Media Today

05 Aug 2014 Scientist finds satisfied customers spend more than double unhappy ones, Biz Journals

01 Aug 2014 Heroic Customer Service by a Senior Executive at Warby Parker, Forbes 

30 July 2014 Agent Performance Optimization: Making it Work for Mid-Size Organizations, NoJitter

30 July 2014 When Customer Loyalty Isn't Enough, Turn to Word-of-Mouth, Fox Business

29 July 2014 7 Tips for Getting Good Customer Support on Twitter, Yahoo 

25 July 2014 Customer Experience Is The New Battleground, Forbes

24 July 2014 Nordstrom digs into 5-star customer reviews and finds a shipping problem, TechTarget

22 July 2014 The Omni-Channel Experience: Marketing Meets Ubiquity Forbes

22 July 2014 Nordstrom digs into 5-star customer reviews and finds a shipping problem, TechTarget

22 July 2014 Survey: Facebook Scores Low in Customer Satisfaction, USA Today

21 July 2014 Brand promise, customer experience, and CMO lessons for the CIO, ZDNet

19 July 2014 What Cloud Computing Customers Want: Clarity, Simplicity, Support, Forbes

18 July 2014 Delivering World-Class Service on a Startup Budget, Entrepreneur 

18 July 2014 Experience Your Business Like A Customer (Before It's Too Late), Forbes

18 July 2014 Christmas in July: It's Never Too Early to Prepare Your Customer Service Department, Huffington Post 

16 July 2014 The Unexpected New Customer Service Channel, Forbes 

15 July 2014 Customers Don't Care About Your Processes, CMS Wire

15 July 2014 Slow Customer Service Costs You Over $750 a Year, MarketWatch 

15 July 2014 How to Use Neuroscience to Create Great Customer Experiences, Retail Customer Experience

14 July 2014 The 10 All-Time Worst Customer Service Practices, Forbes 

14 July 2014 Cloud Computing Increases Business Agility, Whatever That Means, Forbes

10 July 2014 UC Adoption In The Enterprise, InformationWeek 

10 July 2014 How To Fail Slowly at Customer Service, Forbes 

09 July 2014 What to Do When Your Best Customer Wants to Cancel, Huffington Post

09 July 2014 Top Five Reasons to Use the Cloud (and Four Things for SMBs to Consider), Wired 

08 July 2014 Facebook is the top tool for customer service, consumers say, ZDNet 

08 July 2014 Small Contact Centers Are Still Learning the Benefits of the Cloud, TMCnet 

08 July 2014 9 Ways Social Media Can Help You Deliver Exceptional Customer Service, Business Insider 

08 July 2014 Become the Other CEO (the Customer Experience Officer): A 30-Day Challenge, Bank Systems & Technology 

07 July 2014 Customer Service With A Smile Comes At A Big Price, Huffington Post 

07 July 2014 What Kind of Trees Are the Customers You're Serving?, Entrepreneur 

07 July 2014 The Complete Guide to Using Social Media for Customer Service, Huffington Post 

07 July 2014 Why Your Company Needs a Chief Customer Officer, CIO Today 

07 July 2014 Go Big or Go Home with Customer Experience, CMSwire

05 July 2014 Market Everywhere: 3 Tips to Use Omnichannel Right, Fox Business

05 July 2014 Customer Service Tip: That Whiny Complaining Customer? She's Actually A Gift From The Gods, Forbes 

02 July 2014 Treat Your Employees Like Your Best Customers, Fast Company 

01 July 2014 Contact Centers' Cloud Choices Proliferate: Craft a Strategy for Choosing, Call Center Management 

30 June 2014 Survey: Customer service sways more mobile buyers, BizReport 

30 June 2014 Social Media Customer Service: Four Rules You Need To Know, Forbes

28 June 2014 The World Lost $338 Billion—You Included, CustomerTHINK 

26 June 2014 Study on Customer Experience trends by Accenture, CIOL 

26 June 2014 STUDY: Customer Service Via Facebook Hampered By Companies’ Choice Of Platforms, All Facebook 

26 June 2014 Forget Customer Service, Think Customer Wowing, Entrepreneur 

25 June 2014 Is Your Customer Experience Designed for Humans?, MultiChannel Merchant  

24 June 2014 5 Tools to Identify Gaps in Your Customer Experience Strategy, Bank Systems & Technology 

24 June 2014 Consolidation and Smart Technology Move Telecom Contact Centers to the Cloud, Billing World 

24 June 2014 How M2M Can Enhance the Customer Experience in Field Service, Business2Community

24 June 2014 Google Glass -- Better Suited To Customer Service Than Adland?, MediaPost

20 June 2014 Cloud Computing Adoption Grows, but Hurdles Remain, eWeek

16 June 2014 Why the Twitter-Amazon partnership will be driven by customer experience, Tech Guru Daily

16 June 2014 The Era of the Entitled Customer: A Recipe For Creating Amazing Customer Experiences, ZDNet 

15 June 2014 Customer Service Should Make Promises -- And Then Beat Them, Forbes 

12 June 2014 When customer service becomes self-service, Fox Business 

12 June 2014 Enterprises Double Down With Cloud Investments, CIO Insight 

11 June 2014 Is Delta Putting Customer Service Back Into Customer Service?, Forbes 

11 June 2014 Social Media Preferred for Customer Service, But Companies Fall Short, Media Post 

10 June 2014 The Gap Between Customer Expectations, Retailer Reality in Omni-channel, Multichannel Merchant 

09 June 2014 Belmont Stakes: A+ For Racing, But Customer Service Fails, Forbes 

09 June 2014 The Challenges of Enforcing Customer Service Policies, The New York Times 

09 June 2014 Twitter Beats Call Centers For Customer Service [SURVEY], Media Bistro 

08 June 2014 The importance of customer service, USA Today 

07 June 2014 Solving the Customer Experience Vs. Engagement Vs. Omnichannel Puzzle, Forbes

07 June 2014 Walmart’s New C.E.O. Stresses Technology to Improve Customer Service, The New York Times

06 June 2014 Walmart’s New C.E.O. Stresses Technology to Improve Customer Service, New York Times

03 June 2014 Virgin Bets on a Google Glass Customer Service Experience, Forbes

03 June 2014 A Start-Up That Helps Businesses Assess Customer Service, NYTimes Blog

02 June 2014 Complaining On Twitter May Get You Better Customer Service, CBS Local

28 May 2014 Lessons in Customer Service From the World's Most Beloved Companies, Entrepreneur 

27 May 2014 There's Nothing Less Efficient Than Providing Great Customer Service, Forbes

27 May 2014 Don't be scared; it's just the cloud, InfoWorld

22 May 2014 Customer Service Must be Web-Savvy, Personalized, eWeek 

20 May 2014 The mixed blessings of contact center automation, TechTarget 

20 May 2014 Customer Analytics Improves Your Business, Business2Community 

20 May 2014 Gamifying Customer Care: Four Ways to Entertain Your Customers, Business2Community

19 May 2014 From Airbnb to the NFL: The Collaborative Customer Experience, Forbes

18 May 2014 Forget 'the Cloud'; 'the Fog' Is Tech's Future, The Wall Street Journal

07 May 2014 Top 3 tips to improve mobile customer service, BizReport 

07 May 2014 Using Social Media to Handle Customer Complaints: Who’s Doing It Right?, Business2Community

06 May 2014 Amazon.com, L.L.Bean, Lands' End Named Customer Service Champions By Consumers, Forbes 

06 May 2014 How to Improve the Customer Experience with Your Omni-Channel Strategy, Business2Community

05 May 2014 6 Reasons Social Media Is Your Secret Weapon in Customer Service, Entrepreneur

05 May 2014 Google Customer Service Steps Into The Spotlight, Forbes

02 May 2014 Unified Communications?, No Jitter 

01 May 2014 The 7 Musts of Customer Service on Social Media, Entrepreneur 

01 May 2014 Build Great Customer Service Into Your Business With These 5 Tips, Entrepreneur 

01 May 2014 The 7 Musts of Customer Service on Social Media, Entrepreneur 

29 Apr 2014 Save of the Day: End bad customer service with this app, USA Today

29 Apr 2014 Key questions when selecting a cloud-based provider, ZDNet 

28 Apr 2014 Customers Lead the Charge When It Comes to Cloud Use, eWeek 

28 Apr 2014 Companies Don't Get Mobile Ads (Yet), But Mobile Customer Service? Oh Yes, Forbes 

26 Apr 2014 VoIP, unified communications to grow to $88B market by 2018, says Infonetics, Fierce Telecom  

26 Apr 2014 What Heartbleed Revealed About Customer Experience, Re/Code

25 Apr 2014 In the Age of the Customer, Service and Engagement Will Define the Brand, Destination CRM

25 Apr 2014 Netflix Customer Service Impersonated By Scams in Google and Bing Ads, NBC News

22 Apr 2014 UC Sales On the Upswing, No Jitter

22 Apr 2014 JetBlue And Delta Lead, While United Lags, In Customer Satisfaction Survey, Forbes

22 Apr 2014 Yes, the Cloud Software Companies Will Fly High Again, Re/Code 

22 Apr 2014 4 Dos and 4 Don'ts for Omni-Channel Customer Support, Billing World 

22 Apr 2014 Airlines rank ahead of IRS in customer satisfaction, USA Today 

21 Apr 2014 Even the most secure cloud storage may not be so secure, study finds, NetworkWorld

21 Apr 2014 How Social Media and Online Video are Shaping Customer Service, Business 2 Community

21 Apr 2014 Millennials, The Biggest Generation Of Customers Ever, Don't Care About The Internet Forbes

19 Apr 2014 Millennial Customers Require A Different Customer Experience: Here's Where To Start, Forbes

16 Apr 2014 All Roads Lead to the Omnichannel, Bank Systems & Technology

16 Apr 2014 The Explosive Growth of Cloud Computing [Infographic], Business 2 Community

15 Apr 2014 6 Customer Experience Mistakes You Don’t Want to Make, Business 2 Community

15 Apr 2014 How Not to Conduct Customer Service on Twitter, Brought to you by Uber's GM, Fast Company 

15 Apr 2014 Top 5 Reasons Why 'The Customer Is Always Right' Is Wrong, Huffington Post

14 Apr 2014 No Longer A Mad Men World: Surviving Today's Customer Experience - Powered Reality, Forbes  

14 Apr 2014 Five Customer Loyalty Fixes for Telecom Companies, 1to1Media

13 Apr 2014 Is 'Good Enough' Security Really Good Enough? 5 Ways Trusted Advisers Can Make Sure, Talkin' Cloud 

10 Apr 2014 Why Does Customer Service Suck?, InformationWeek 

08 Apr 2014 Consumers Like Using Text Messages to Solve Customer Service Issues, eWeek

07 Apr 2014 Healthcare's Bad Customer Service: 3 IT Cures, InformationWeek 

02 Apr 2014 Beyond Customer Loyalty Programs: 7 Ways to Build Lasting Relationships, Fast Company  

27 Mar 2014 The Skyscraping Cost of Bad Customer Service (Infographic), Entrepreneur

26 Mar 2014 The Path to Customer Centricity Through the Cloud, Bank Systems & Technology

23 Mar 2014 Smart Vs. Dumb Customer Support, Forbes

23 Mar 2014 How to Benefit from Real Time Data to Enhance Customer Service, Business 2 Community

21 Mar 2014 2014 Cloud Trends Outlook – Future of Cloud Services, Talkin' Cloud

17 Mar 2014 The high cost of great customer service, USA Today 

15 Mar 2014 Take These Two Steps To Rival Nordstrom's Customer Service Experience, Forbes

15 Mar 2014 3 Simple Ways To Upgrade Your Call Center Experience, Business 2 Community

14 Mar 2014 5 Quick Tips for Lasting Customer Service, Fast Company

14 Mar 2014 What's Your Road to Unified Communications and Collaboration?, eWeek

12 Mar 2014 Personalization - The Secret To Better Customer Experience, Forbes

12 Mar 2014 CEM Toolbox: Defining Your Customer Experience, Business 2 Community 

12 Mar 2014 6 Social Media Customer Service Mistakes to Avoid, Business News Daily

11 Mar 2014 Omni-channel Retail Case Study Reveals Opportunities for CMOs, Business 2 Community

11 Mar 2014 Are companies tone-deaf about social media customer service?, Search CRM

11 Mar 2014 Telecoms Push Customer Service On Social Networks, Engagement Still Lags, MediaPost

10 Mar 2014 'Customer Experience' Is Today's Business Benchmark, Forbes

07 Mar 2014 Impact of the Cloud on Social Networking and Mobile Computing, Social Barrel

07 Mar 2014 Customer Service Standards Exposed in 3 Mini Case Studies, Business 2 Community

07 Mar 2014 Context Clues, No Jitter

07 Mar 2014 Why multichannel customer service is the new mandate, Tech Target

06 Mar 2014 How Technology Contributes to Customer Experience, Baseline 

05 Mar 2014 Companies That Care: How to Turn Customer Service Into a Compelling Competitive Advantage, Huffington Post 

05 Mar 2014 Move Contact Centers to the Cloud ASAP: 10 Reasons Why, eWeek 

05 Mar 2014 Google Trends: “Customer Service” Gains Popularity As a Search Term, Business 2 Community 

02 Mar 2014 Abandon Email As A Customer Service Channel At Your Peril, Forbes

02 Mar 2014 Evaluating & Improving the Customer Experience in Call Centers, Business 2 Community 

01 Mar 2014 How Important Is Customer Service In Customer Experience? (Infographic), Business 2 Community

01 Mar 2014 How Important Is Customer Service In Customer Experience? (Infographic), Business 2 Community

27 Feb 2014 Know Thy Customer: Strategies for Using Big Data to Enhance the Customer Experience, Marketing Prof 

26 Feb 2014 WhatsApp: Best for Customer Service?, The Guardian

26 Feb 2014 Surviving a Conference Call, The Wall Street Journal

26 Feb 2014 10 Retailers with the Worst Customer Service, TIME

26 Feb 2014 Why Customer Service Reps are Unsung Backbone of Your Firm, InvestmentNews

24 Feb 2014 Seven ways for marketers to collaborate with IT for better customer experience, Econsultancy

21 Feb 2014 As Cloud Spending Spikes, Here's Where to Invest, InfoWorld 

21 Feb 2014 How To Hire Your Way To A Great Customer Experience: The Five Crucial Traits Of Customer-Centric Employees, Forbes

20 Feb 2014 How Can Retailers Realize the Omni-Channel Opportunity?, The Guardian 

19 Feb 2014 The Top 7 Reasons Why Your Business Needs To Embrace Social In 2014, Business 2 Community

18 Feb 2014 A CEO's Guide to Navigating Customer Expectations, CMS Wire 

18 Feb 2014 Tools to Deliver an Amazing Customer Experience, Business 2 Community

15 Feb 2014 SURVEY: Most Brands Aren’t Ready for Customer Service on Social, Media Bistro 

15 Feb 2014 Are You Ready For A Customer Experience Revolution?, Business 2 Community

14 Feb 2014 The Little Things That Destroy Your Customer Experience, Forbes 

13 Feb 2014 How to Use Social Media for Customer Service, Business News Daily 

13 Feb 2014 Three Quarters of Consumers Now Expect to Provide Real-time Feedback on Their Experiences, Digital Journal 

13 Feb 2014 14 Must-Read Stats that Emphasize the 2014 Customer Experience Imperative, Customer Think 

12 Feb 2014 Becoming The Zappos Of (Insert Your Industry's Name Here): Customer Experience And Bottom-Line Results, Forbes 

11 Feb 2014 Retailers Need Better Customer Service, Mobile Solutions, Biz Report 

11 Feb 2014 8 Key Customer Service Trends to Watch for in 2014, CNN iReport

11 Feb 2014 Lithium Technologies to Buy Social Media Gauge Klout, Reuters

12 Feb 2014 Getting Social Customer Experience Right, ClickZ 

10 Feb 2014 Roadblocks to Epic Customer Experiences: Embracing Technology, CMS Wire

09 Feb 2014 The Future of the Online Customer Service Industry, Business 2 Community

08 Feb 2014 Strategies for Social Customer Service in 2014, Social Barrel

05 Feb 2014 5 Retail Customer Experience Predictions for 2014, Multichannel Merchant

05 Feb 2014 Social Commerce Big Data Not Being Effectively Used by Retailers According to New Report, ZDNet

04 Feb 2014 Reach Out and Touch for Better Collaboration, Customer Experiences, CMSWire

04 Feb 2014 From Call Center Agent to Zappos Executive: This Woman Will Blow Your Mind, Forbes

03 Feb 2014 Shoppers Increasingly Want In-Store Experience to Mirror Online, Retail Customer Experience

03 Feb 2014 Listening to Your Customers When Your Customers Disagree, HBR Blog

03 Feb 2014 Fraud Prevention and Customer Experience Management: How Banks Leverage Real-Time Analytics to Achieve a Balance Business2Community

02 Feb 2014 How to Kill Your Competition with Kindness: 5 Steps, Forbes

31 Jan 2014 Customer Journey's vs. Touchpoints? It's Not Even Close, LinkedIn

30 Jan 2014 Social Tools Alone Don't Make a Social Business, Inc.com

29 Jan 2014 Does Working in a Call Center Have to be So Miserable?, The Washington Post

28 Jan 2014 What Your SME Can Learn From Starbucks, Business2Community

28 Jan 2014 Injecting Magic Into Your Customer Service Experience, Forbes

27 Jan 2014 United Airlines Proves that Improving Customer Experience Requires Positive Employee Engagement, 1to1 Media

25 Jan 2014 Understanding the Omnichannel Approach, Multichannel Merchant

24 Jan 2014 Customer Service in 2014: 3 Predictions for SMEs, CustomerThink

24 Jan 2014 Social Media's Impact on Customer Service [INFOGRAPHIC], Media Bistro

23 Jan 2014 6 Techniques for Building Customer Rapport, CustomerThink

23 Jan 2014 Where Customer Service Doesn't Matter, Forbes

21 Jan 2014 Lessons from an "Amazing" Evangelist, CBS News

20 Jan 2014 If great customer service is your competitive differentiator then you’d better be ready to go above and beyond, Financial Post

17 Jan 2014 Nest and Google's Customer Service Problem, HBR Blog

09 Jan 2014 Customer Service Lessons from Michael Dell, Jeff Bezos and Mickey Mouse, ComputerWorld

08 Jan 2014 4 Brands that Deliver Awesome Customer Service via Twitter, and What We Can Learn from Them Business2Community

06 Jan 2014 Tech spending to soar in 2014, driven by mobile data, CNBC

02 Jan 2014 Bring the Internet of Things to Customer Service and Support, CMSwire

02 Jan 2014 Building World-Class Customer Service, LinkedIn

27 Dec 2013 The Rise of Mobile Enterprise Apps, CIO Insight

26 Dec 2013 The UC Market Year in Review, No Jitter 

23 Dec 2013 Roundup of Cloud Computing and Enterprise Software Predictions for 2014, Forbes

23 Dec 2013 Fixing the Weakest Link—Connecting Mobile to Customer Service, 1to1Media

19 Dec 2013 Tips to Help You Stay Off Your Customer's Naughty List, LinkedIn

18 Dec 2013 Game-Changing IT Trends: A Five-Year Outlook (Part I), Business2Community

18 Dec 2013 Miracle Cure: Driving Patient Satisfaction for Hospital and Healthcare Industry Customers, Forbes

18 Dec 2013 Customer Service: Which Brands Really Get It?, Econsultancy

17 Dec 2013 Customer Experience Challenges and Trends Identified for 2014, LinkedIn

17 Dec 2013 2014: The Year of the Connected Customer Data, CMSWire

17 Dec 2013 Learn the Top Customer Service Skills Used at Amazon.com, Business2Community

17 Dec 2013 Using Advanced Tech to Measure Customer Experience, Baseline

16 Dec 2013 5 Ways "Internet of Things" Will Disrupt Business in 2014, ClickZ

16 Dec 2013 Multi-Channel Shopping Means Multi-Channel Customer Service, Business2Community

16 Dec 2013 Customer Service - Your Most Powerful Retention Tool or Your Competitors Most Powerful Acquisition Tool?, Business2Community

16 Dec 2013 Brands Need to Understand Social (Customer) Service, MediaPost

13 Dec 2013 7 Hot Predictions in Social Media for 2014, Business2Community

13 Dec 2013 Macy's Creates the Customer Experience through Omnichannel, Retail Info News

12 Dec 2013 A CXM Retrospective: How the Customer Experience Has Evolved, CMSWire

12 Dec 2013 8 Tips for Social CRM Success, Hospitality Technology

11 Dec 2013 Future CIOs Explore Design to Drive Customer Experience, Forbes

11 Dec 2013 Time for Hybrid Cloud Solutions, No Jitter

11 Dec 2013 New Year, New Cloud? 2014 Predictions, Midsize Insider

10 Dec 2013 Consumers Have Had Enough, 'Rage Survey' Says. TODAY.com

09 Dec 2013 4 Tips That Transform Holiday Shoppers Into Loyal Customers, Business2Community

09 Dec 2013 How Bad Are Banks Customer Service?, Main Street

09 Dec 2013 7 Noble Pursuits of Great Customer Service Leaders, Business2Community

06 Dec 2013 Banking Industry Doesn't Have Great Customer Service: Survey New York Post

05 Dec 2013 Consistency is Key to Amazing Customer Service, CRM Buyer

05 Dec 2013 Social Business is Not Dead: New Charts and Data Reveal Evolution of Social Businesses, CMO.com

05 Dec 2013 Calling All Contact Centers: Why Data Overload Hinders Agent Performance, 1to1 Media

05 Dec 2013 4 Ways to Improve Your CRM, Mashable

04 Dec 2013 Would You Risk Your Customer's Experience on the Least-Expert Employee in Your Firm?, Forbes

03 Dec 2013 Two Successful Customer Service Case Studies from (Surprise!) The Airlines, Business2Community

02 Dec 2013 14 Customer Experience Predictions for 2014, CustomerTHINK

22 Nov 2013 Top 5 Reasons Why Customer-Centric Efforts Fail, Business2Community

21 Nov 2013 'Internet of Customers' Is Focus of Dreamforce, Baseline

20 Nov 2013 How to Create Customer for Life, Forbes

20 Nov 2013 Why Workforce Management and Customer Experience Go Hand in Hand, TechTarget

19 Nov 2013 Holiday Customer Service Tips from the Movie 'Elf', Business2Community

18 Nov 2013 The Most Powerful Customer Service Formula Is Just Three Words Long, Forbes

18 Nov 2013 CIOs and CMOs: Feuding in the C-Suite, CIO

16 Nov 2013 Roundup of Cloud Computing Forecasts Update, 2013, Forbes

15 Nov 2013 The Reason So Many Brands Fail On Social Media Is That They Don't Actually Talk To Their Customers, Business Insider

14 Nov 2013 85% of Consumers Will Retaliate Against a Company with Bad Customer Service [Report], VentureBeat

14 Nov 2013 Delta: A Customer Service Role Model, Forbes

14 Nov 2013 Retailers less than cheerful over Christmas sales, NYTimes

14 Nov 2013 Users Hit It Off with Social Networks for Customer Service, Business2Community

14 Nov 2013 Customer experience management to drive telco IT spending to $60.7B by 2017, says Ovum, FierceTelecom

13 Nov 2013 The Future of Customer Service: 20 Expert Predictions for 2014 & Beyond, CustomerThink

13 Nov 2013 Every Business is a Contact Center, Business2Community

13 Nov 2013 10 Multichannel Customer Service Takeaways From Forrester, Business2Community

13 Nov 2013 Complaints are a Gift in the Age of the Empowered Customer, CMSWire

13 Nov 2013 How to Optimize Mobile for Holiday Purchases [Infographic], CMSWire

12 Nov 2013 Get Your Customer Service in Shape for the Holidays, Small Biz Trends

08 Nov 2013 Delivering Extraordinary Customer Service, DestinationCRM

08 Nov 2013 The Future of Customer Service: From Personal, to Self, to Crowd Service, Business2Community

07 Nov 2013 5 Ways to Make Your Customer Experience Really Shine This Holiday Season, Business2Community

07 Nov 2013 Using Twitter as a Tool to Deliver Customer Service, Bloomberg TV

07 Nov 2013 Who's Responsible for the Customer's Experience?, Business2Community

06 Nov 2013 Most Companies Fail Customer Service Test, CBS News

03 Nov 2013 Creating the Remarkable: 4 Rules to Upgrade Customer Experience, Business2Community

31 Oct 2013 Big Data: Is It Ready for Prime Time in Customer Experience Management?, BillingWorld

30 Oct 2013 Good Customer Service Drives Customer Loyalty This Holiday Season, According to PriceGrabber Survey, Digital Journal

30 Oct 2013 Customer Service from the C-Suite to the Mail Room, Business2Community

30 Oct 2013 Make Your Call Center Relevant, Business2Community

30 Oct 2013 Why Organizations Should Welcome Complaints, Forbes

29 Oct 2013 1to1 Media Announces 2013 Customer Experience Best Practices, 1to1 Media

29 Oct 2013 The CIO's Role in Driving Customer Profitability, 1to1 Media

28 Oct 2013 Learn From the Best: How Hospitality Leaders Four Seasons and Ritz-Carlton Empower Employees And Uphold Customer Service Standards, Forbes

28 Oct 2013 Top 3 Tips to Increase Customer Service Over the Holiday, BizReport

28 Oct 2013 What Can A Call Center Do For Your Business Customer Experience?, Business2Community 

26 Oct 2012 Large Enterprises Seeking Cloud-based UC, UCStrategies

25 Oct 2012 UCStrategies Experts Discuss Multi-Vendor UC Interoperability, UCStrategies

25 Oct 2012 UCStrategies Experts Discuss Multi-Vendor UC Interoperability, UCStrategies

24 Oct 2012 Voice is Not the Path to UC, UCStrategies

11 Oct 2013 Study: Topnotch Customer Service Yields Strong Returns, CRM Buyer

11 Oct 2013 Three Tips For Surpassing Customer Expectations, DesinationCRM

11 Oct 2013 Value, Retail Pricing and The Customer Experience: Speaking Homer Simpson's Language at Costco, Forbes

09 Oct 2013 Filling the Gaps for Better Customer Experiences, Business2Community

09 Oct 2013 Retail Customer Service in the Time of the Millennial Mindset, 1to1 Media

09 Oct 2013 Making Mobile the Banking Method of Choice, 1to1 Media

09 Oct 2013 Switching Channels at the Contact Center, CMSWire

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