Accolades

OVERVIEW

Aspect re-invests heavily in the industry, always looking for ways to advance the ‘state of the art’ (especially in the form of R&D funding), has more than 800 worldwide patents or patents pending and is certified in 13 Microsoft Gold and Silver competencies. We’ve helped thousands of clients worldwide build better customer-company relationships, and the technologies, solutions and expertise that support successful business outcomes like these continue to earn industry honors. Our long history of achieving awards and accolades demonstrates our commitment to providing excellence and experience in our products, services, and solutions.

Recent Achievements

Global Corporate

2013

  • Aspect rated a "Visionary" in the Gartner Magic Quadrant for Contact Center Infrastructure.
  • Aspect  rated "Positive" in the Gartner Market Scope for IVR Systems and Enterprise Voice Portals.
  • Aspect ranked #3 in the global Contact Center Workforce Optimization market by DMG.

2012

  • Aspect rated a "Leader" in the Gartner Magic Quadrant for Contact Center Infrastructure.
  • Voxeo rated "Strong Positive" in the Gartner Market Scope for IVR Systems and Enterprise Voice Portals.
  • Aspect rated a "Challenger" in the Gartner Magic Quadrant for Contact Center Workforce Optimization.
  • Aspect ranked #3 in the global Contact Center Workforce Optimization market by DMG.

North America

2013

2012

  • Aspect Software Recognized in Software Magazine's 30th Annual Software 500 for Seventh Consecutive Year.
  • Aspect Named 2012 Microsoft Enterprise National System Integrator Partner of the Year – Central Region.
  • Aspect Named Runner-Up at the 2012 Call Center Excellence Awards.
  • Aspect named an honoree by The Webby Awards in the Mobile category of Utilities & Services.
  • Aspect customer satisfaction ratings top all vendors in DMG Consulting's Contact Center Management Report.
  • Aspect customer, HarborOne, receives Business Leadership Award from Ventana Research .
  • Aspect® Unified IP® 7 awarded "Performance Verified" certification by Mericom.
  • Aspect ranked #1 in the North American Dialer market by Frost and Sullivan.

Worldwide

  • Aspect ranked #1 in the EMEA Dialer market by Frost and Sullivan (2012).
  • Aspect WFO Wins the Editors' Choice Award of China InfoWorld.
  • Aspect ranked #1 in the APAC Dialer market by Frost and Sullivan (2013).
  • Aspect ranked #1 in the APAC Dialer market by Frost and Sullivan (2012).
  • Aspect Software Named Asia Pacific Outbound Systems Vendor of the Year 2012 by Frost & Sullivan.
  • Aspect gets the top score in customer satisfaction in DMG Consulting's contact center report.
  • Aspect Unified IP 7.1 Software Receives Product of the Year Award from TMC's CUSTOMER Magazine.

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