About Aspect

For over 40 years, Aspect has been driven to help enterprises and customers better communicate and collaborate around the customer experience.

About Aspect

Aspect’s contact center, self-service and workforce solutions work together to deliver better outcomes for those on either side of the conversation.

Our approach makes the engagement technologies consumers prefer (text, chat and social) fundamental and harmonious to the overall customer experience. It also lets consumers do more for themselves through self-service solutions that address the preference for text as a simple and central entry point to the entire customer experience, which results in intelligent, two-way automated conversations powered by natural language understanding.

For businesses, more than ever before, customer service is an enterprise-wide endeavor. Aspect provides the tools and services to coordinate customer-facing activities across the front and back office, optimizing business processes and managing personnel. And thanks to the smart use and preservation of CRM and interaction data across channels, when that human touch is needed to resolve an issue, the right people with the right skill are on hand, without missing a beat. It enables our customers to route questions to answers and deliver a truly re-imagined customer experience. It’s what Aspect does.

Aspect Pyramid