Company

Overview

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.

Wherever you're looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.

Message from the CEO

Aspect is all about helping enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – we know your customer don't deserve anything less.

Like you, we at Aspect strive day-in and day-out to make sure our own customers are nothing but delighted by our products, services and people. There is so much to discuss on how we can do even better – let's all stay in the conversation.

History of Invention

Aspect has always been at the forefront of the movement to bring people and information together. We’ve introduced the first ACD, first predictive dialer, first unified architecture, and now the first contact center solution that encompasses social, mobile and traditional channels of communications and extends through to the back office of organizations. Our acquisition of Voxeo brings the gold standard in hosted and on-premise IVR and strengthens our solutions offerings.

Accolades

Aspect re-invests heavily in the industry, always looking for ways to advance the ‘state of the art’ (especially in the form of R&D funding), has more than 800 worldwide patents or patents pending and is certified in 13 Microsoft Gold and Silver competencies. We’ve helped thousands of clients worldwide build better customer-company relationships, and the technologies, solutions and expertise that support successful business outcomes like these continue to earn industry honors.

Leadership Team

Insight and experience is what sets the Aspect executive team apart from the competition. Equipped with the knowledge necessary to deliver real and measurable value, our executive team's collaboration of talent is leading the way in the Relationship Revolution.

Careers

At Aspect, we understand that great employees are a fundamental building block of a great company. We have opportunities around the world for energetic new team members who are passionate about improving the customer experience through innovative contact center, back office, and workforce optimization solutions.

Investors

Visit our Investor Relations website to learn about Aspect's corporate policies and financial position as well as governance information.

News & Events

Aspect's news room resources keep you on the pulse of the latest developments at Aspect as well as on happenings of interest throughout the customer contact and experience arenas across industries.

Come visit us at one of our in-person events or tune into an upcoming online event to learn how Aspect can help you improve employee productivity, business efficiency, customer satisfaction and your bottom line.

 

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Chat with an Aspect Sales representative.

This chat service puts you in touch with an Aspect Sales representative who can answer your questions about our products, services and next generation customer contact solutions.

Support inquiries: Technical assistance for our products is available through our customer support portal or, if you prefer to speak with someone live, here is the link to the list of support phone numbers.

Careers inquiries: For information about Aspect job openings, please visit our Careers Page.